Project Manager, Business Operations

TaskRabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.

Communications will always be conducted by taskrabbit.com domain names.

• TaskRabbit is a remote-first company with employees distributed across the USA!
• builtin's "Best Places To Work", 5 lists including: Austin Best Midsize Companies to Work For & SF Best Places to Work!
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

Business Operations is a team responsible for leading, planning and executing operational readiness and change management activities in support of key improvement initiatives across the company.  The improvement efforts range from new market launches to new product launches and feature enhancements to work done to improve efficiencies and drive company growth and profitability.  This function will be the key interface between all of the Operations functions and business partners in Product, Engineering, Marketing, Legal, Finance and the Regions.

This role reports to the Senior Manager, Program Management, in a team that is project-based and task-organized against priorities and needs of the business. This means that the manager role has the potential to be a high level individual contributor position working some of the most complex and important initiatives in the company as well as to be a people manager responsible for developing and supporting the execution of more junior project and process analysts on a high volume of routine change projects. 

This role will be responsible for implementation and ongoing execution of a Project Management Office (PMO). This office will provide intake for all new approved projects and provide ongoing visibility to status, resource utilization, decision support and issue management. In this way, the PMO will define the standards for how project work is done and the mechanism for accountability to projects achieving goal outcomes.  Similarly, this role will help define the change and operational readiness process that is consistently followed to ensure that all launches are executed well and monitored for impacts after go live. Lastly, this role will lead process management efforts to ensure the work done in Operations is properly designed and executed to produce consistent results while also supporting a continuous improvement culture and mindset.

This is a role at the heart of delivering on some of the most exciting, challenging and impactful work in the company. It requires a high degree of comfort not only with change, but leading it. As a result, planning, executing, process, analytical, and communication skills are critically important. In order to be successful, this role must be company and customer focused and thrive on producing results under planned timelines.

Join us in creating a better everyday life for everyday people.

• 5+ years of diverse and progressively expanding project leadership experience, with preference for candidates who have had this experience at a technology companies including marketplaces, gigE, or eCommerce 
• A strong process-orientation:  No tolerance for inefficiency, inconsistency or confusion across the team. Experience adhering to, and innovating on existing processes to increase efficiency
• Proficient in executing full project management plans, processes and related documentation
• Ability to handle multiple projects or one larger project, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise   
• Orientation in data and analytical skills with a high degree of comfort in leveraging data from BI platforms (Looker) in order to evaluate root causes and opportunities and present findings to audiences including senior executives
• Inspirational leader:  a track record for being a strong manager - whether direct or indirect reports - capable of getting a large, disparate group of people on the same page working towards a common goal
• Innovative in approach:  You can adapt your experience and approach to the nuances of our business and identify new, untested ways of getting things done
• Ability to represent the needs of Operations in cross functional and executive level leadership meetings
• Highly effective in cross-functional environments capable of synthesizing competing viewpoints and priorities - that you may not be expert in - in order to come to decisions and a planned course of action
• Ability to design, deploy, and manage robust processes that maintain team efficiency, quality and culture while scaling with the business
• Front-line experience working directly with customers or as a customer service agent is a significant plus.
• A passion for TaskRabbit, its customers and the sharing economy

• Undergraduate degree in Business, CIS, Applied Mathematics or Statistics or comparable demonstrated work experience
• Significant prior experience in project and/or operational or CS roles in the technology industry
• Project Management certification (PMP, Prince2, Agile, Scrum, or similar) preferred
• Six Sigma training or certification (green belt or higher) or related experience preferred
• Expert Skill Level in Microsoft Excel (visualizations, pivot tables, array formulas, macros, etc - Bonus if proficient in Looker, Good Data and/or SQL)

At TaskRabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier.

As a pioneer of the sharing economy, TaskRabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to three countries and 45+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.

• TaskRabbit is a remote first company. We recognize that talented people live all over the world.
• Collaboration hub offices in San Francisco, Austin and London
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• Senior Leadership Team 50% women
• Director Level 86% Diverse 
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspire by action.
  
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.
  
• The perks. TaskRabbit offers comprehensive medical, dental, vision 100% covered for employees, 401k plan with company matching,  generous and flexible vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, weekly meditations, and a dog-friendly office.

TaskRabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

TaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.