Project Manager, Client Onboarding

As a Project Manager, Client Onboarding, you’ll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to North American-based clients on Threat Intelligence and/or Security teams. You’ll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.

 What You'll Do as Project Manager, Client Onboarding:

• Expertly consult with clients on Recorded Future’s onboarding best practices, become a trusted partner
• Set up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed
• Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year
• Use your understanding of the clients’ cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients’ utilization of Recorded Future and integrations
• Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions
• Speak prescriptively about best-practice onboarding and client-specific intelligence use cases
• Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle
• Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track

What you’ll bring to the Project Manager, Client Onboarding role (required):

• Ability to work from our office in Somerville, MA on a hybrid schedule (3 days in office per week)
• 2+ years of Information security, Cyber security, or Threat intelligence experience
• BA/BS or equivalent work experience
• 5+ years experience in Presales, Professional Services, or Enterprise Product Implementation or similar in a SaaS environment
• Demonstrated experience managing projects with clear outcomes and tight deadlines
• Experience collaborating with cross-functional teams within a customer facing organization
• Strong writing skills; ability to communicate clearly and effectively
• Strong presentation skills (PowerPoint/Google Slides)
• Passion for a standardized/prescriptive processes
• Bias for action
• Willingness to travel 20% of the time 

Additional Skills (preferred but not required):

• Knowledge/experience working with SalesForce and other CRM tools
• PMP Certification, and/or cyber security certification(s)