Project Manager, Custom Vector

Reporting to the Vector Production Manager, the Project Manager will be responsible for all aspects of project management, coordination and implementation relative to the custom vector onboarding team and related businesses of Twist Bioscience.

The position manages all of the communications required to facilitate each custom vector onboarding project, as follows: Communication with customers, international sales & support, Twist customer service, Twist legal and Twist product management group.

• Respond directly or direct all incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Custom Vector onboarding Team; respond quickly and professionally with the information provided by the Custom Vector onboarding Team in response to all customer and internal inquiries; maintain records
• Coordinate and collate input from customers and/or the global sales & support teams ensuring that the data supports the needs of the customer and reflects the capabilities of the Custom Vector Onboarding, Scaleup Team and Operations Teams
• Receive and process material from customers
• Collect, collate and maintain easily accessible database of strategy designs, projects in progress and completion dates
• Maintain (transparent) accessible list of work in progress
• Provide updates on project progress as agreed with certain customers
• Manage communication between customers and the internal team providing order fulfillment details and deliverables including database onboardings
• General knowledge of vector teams work flows
• Support the creation of content collateral and product messaging to convey value proposition to target markets
• Works with the Manager, Process Development to determine existing capacity and uses this information to maximize customer satisfaction and achieve business goals
• Any other “ad hoc” projects no listed above as required from time to time for e.g designing strategies, alpha projects and other special requests 

 Education and/or Experience

• 2-3 years of relevant work experience in the life sciences or related field, with >2 years in a customer facing role
• Requires bachelor’s degree in Biology, Chemistry or related Life Science. Advanced degree and / or hands on laboratory experience a bonus
• Customer communication from inquiry to delivery of services
• Understanding of services offering and customer workflows that the services offerings address
• Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations and sales teams
• Demonstrated track record of managing projects that meet customer expectations
• Outstanding leadership, teamwork, and communication skills
• Hands on, high energy, positive attitude with a can do attitude that gets it done
• Must be able to work outside of regular work hours/ work a flexible shift as needed
• Highly motivated and result-oriented personality with ability to work under pressure
• Motivated team player, positive attitude, excellent initiative and problem solving abilities
• Strong sense of urgency
• Strong organizational skills
• This is not an IT related role

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.