Project Manager, Customer Service
Job Description
Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.  Â
As a Washington Post Top Workplace award winner for the past nine years in a row, the Top Workplaces USA for the past two years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past four years, Dev Technology employees enjoy:Â Â
- Generous and flexible time-off policy
- Flexible work schedules and telework options, including remote work availability for eligible projects
- Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
- Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
- 401K matching with immediate vesting and end of year profit sharing Â
- Regular team and company social events including our annual party, happy hours, fitness challenges, and more Â
- A focus on community engagement including companywide support activities, employer match for donations, and time off for volunteer efforts
- To learn more about working at Dev Technology visit, Learn About A Day At Dev Technology
Project Manager – Customer Service, #554
Clearance: U.S. Citizenship is required. Â Ability to obtain the required government security clearance (ICE Final).Â
What You'll Be Doing:Â
- Assist in gathering and documenting requirements
- Manage a small team of Tier I and Tier 2 support specialists
- Field technical inquiries from end users
- Coordinate with disparate business units to get end users the support they need
- Oversee small development/customization projects utilizing available tech platforms
- Provide metrics to management and escalate issues as necessary
- Develop junior resources and enlist assistance of other team members when needed
Required Education, Skills and Experience:
- Bachelor’s degree and 3+ years of related experience
- Demonstrates attention to detail, high degree of maturity and professionalism, logical thinking; excellent organizational, analytical and interpersonal skills
- Ability to resolve issues, strong organizational skills, excellent oral and written communications skills, strong analytical and problem solving skills, with ability to multi-task in a fast-paced environment.
- Highly organized with ability to prioritize tasks and meet deadlines
- Desire to work with a team in a wide variety of capacities to ensure team success
- Demonstrated ability to clearly communicate verbally and in writing
- Excellent diplomacy and communication skills with both clients and technical staff
- Ability to collaborate with team members to ensure client needs and expectations are met or exceeded
- Ability and desire to work independently, provide ideas for process improvement
- Ability and desire to help guide others in their career development needs
- Ability to obtain the required government security clearance, which requires U.S. Citizenship
Preferred Skills and Experience:
- Knowledge of software development concepts and best practices a plus
Dev Technology Group operates in the following states: AR, AZ, DC, FL, GA, IL, IN, MD, MA, ME, MN, NC, NJ, OR, PA, TX, VA, WV, SC
EEO/AA/Disability/Vets Employer
Date Posted
11/09/2022
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5
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