Project Manager, eCOA

Project Manager, eCOA 

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.  

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.  

Responsibilities: 

• Facilitate the successful execution of custom eCOA (electronic Clinical Outcome Assessment) software development projects
• Lead a cross-functional project team responsible for the delivery of our eCOA product
• Primary point of contact for the internal stakeholders and client: leading status meetings, tracking all open issues or questions, and providing status updates as required 
• Lead the client Kick-Off Meeting covering project timelines, delivery, and scope including communication of internal and external expectations 
• Manage schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT) 
• Responsible for the meeting agenda, meeting minutes, and driving completion of action items internally and externally 
• Drives team resourcing efforts with support and input from project team members (DC, TC, LTD, and LTT) 
• Ensure client satisfaction throughout the project build and maintenance phase, working with customer care, Suvoda management, and business development as needed 
• Identify and assist with the implementation of process improvements for the services department 
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience 
• Assist with the training of new staff members on the Suvoda product and processes 
• Assist the customer care team (as required) with providing support to system users via the telephone and email 
• Delegate tasks to associate project managers 
• Travel to client sites to attend meetings and conduct user training sessions 
• Perform other related duties as required 

Requirements: 

• Bachelor's degree or equivalent experience required 
• Interpersonal and communication skills 
• Time management and organizational skill 
• Analytical thinking ability 
• Creative problem-solving ability 
• Attention to detail 

Role Levels and Experience: 

• 2+ years of experience in supporting eCOA products