Project Manager, Engagement Operations

ROLES & RESPONSIBILITIES

• Joins all scoping calls assigned to Tiger Team
• Records the scoping call notes
• Creates and facilitates the delivery/receipt of contracts and amendments related to the engagement
• Creates and activates projects accurately and allocates Master Planning hours (in Mavenlink)
• Collaborates with teammates to ensure accurate project data is entered into Mavenlink, including custom fields and regular data audit/review/update throughout the engagement
• Manages accuracy and accountability of TT members with respect to:
  • timeline of engagement
  • individual tasks
  • timekeeping
  • budgeting
  • invoicing
  • data capture
• Communicates and coordinates project updates with the CCC via email
• Coordinates calls between internal and external parties and records notes for update calls with client and counsel
• Works an "on-call" shift one time per week to cover Arete 911 service
• Coordinates the initial scoping call during 911 coverage
• May perform other duties as assigned by management

SKILLS AND KNOWLEDGE

• Ability to establish priorities, work independently and proceed with objectives with minimal supervision
• Strong organizational skills with high attention to detail
• Ability to accurately and efficiently communicate with the organization through both written documents and oral interactions
• Ability to effectively guide, motivate, and manage a Tiger Team
• Technical requirements:
  • MS Office (including MS Teams)
  • Mavenlink and/or CRM experience, preferred
  • Virtual meeting tool experience (i.e. Zoom, Webex, etc.)
• Ability to thrive in a fast-paced environment
• A deep understanding of working with legal counsel
• Experience working with and communicating to C-level executives, attorneys, and insurance carriers

JOB REQUIREMENTS

• Associate's Degree and 4+ years of experience managing projects in a fast-paced, client-facing environment or Bachelor's Degree
• Fluent in English, reading and writing
• Must have flexibility with work hours to accommodate "on-call" shifts

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job.

PHYSICAL DEMANDS

• No physical exertion required
• Travel within or outside of the state
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with Arete salary and benefit policy.

FLSA OVERTIME CATEGORY

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

DECLARATION

The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description.

EQUAL EMPLOYMENT OPPORTUNITY

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.

When you join Arete

You'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we're about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.