Project Manager - Guatemala

About the Role

The Project Manager is a key role to ensure a great customer and worker experience. The role is responsible for achieving and improving Worker-On-Time arrival, and managing customer relationships and expectation handling. The Project Manager has a portfolio of clients / assignments, and is responsible for delivering on customer outcomes.
This team member is responsible for ensuring that projects are scoped appropriately, that customer intake is done on-time, and other internal teams are informed of progress. 

Location:
Remote Guatemala, but most of team (bilingual) will be working Monterrey, Mexico office (Hybrid)
Fluency in English is required.

Responsibilities:

Customer Communication and Education

• Responsible for communicating priorities and processes to audiences that are both very experienced in H-2A visa programs, and that are new to the program. 
• Own overall customer relationships, including customer satisfaction, retention, and upselling efforts.

Project Management

• Coordinating activities that allow for thousands of farmworkers in Mexico, Central America, and other countries to temporarily and safely migrate to the U.S to get life changing work opportunities.
• Handling kickoffs, mid-downstream communication and post-arrival follow up.
• Set expectations clearly and upfront and maintain high engagement and satisfaction across a broad group of customers.
• Manage a portfolio of accounts.

Continuous Improvement

• Reporting to the Head of Worker Operations in continuously improving Seso’s operative plan as our Product, Design and Engineering teams roll out more world class tech tools. 
• Identifying process improvement opportunities so the company can build systems, tech and automation around it. 

Skillset

• 3+ years of experience in customer facing roles in a fast-paced environment
• Proven track record of success in project management and a displayed technical aptitude.
• Excellent organizational skills and ability to prioritize, delegate, multi-task and execute.
• 1+ years of experience in a project management role.
• Ability to navigate complex and emotional situations in a professional manner
• Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations.
• Demonstrable interest in improving the lives of farmworkers.
• Fluency in Spanish (preferable)
• Fluency in English is required.

Benefits:

• Talented and fun teammates who don't take themselves too seriously
• Competitive Salary and Benefits
• Budget and support for personal development
• Last week of the year off for company wide winter break
• Unlimited PTO
• Work in a fast-paced silicon valley environment
• Company sponsored team events