Project Manager- Human Capital Management

Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary:

The Project Management Specialist will support the stand-up of a shared services organization (SSO) in parallel to the implementation of a cloud-based Enterprise Resource Planning (ERP) system. This role will report to the leader of the project and will support the tactical execution of operating model & organization design activities for the Human Capital Management (HCM) function, including (but not limited to): work activity survey & analysis, role / job impact analysis, service management framework design, service catalog development, SLA / OLA / KPI definition, organization design, enabling technology planning, and workforce transition. This role will be required to work in collaboration with ERP Functional Teams and other stakeholders to identify / assess operating model impacts related to process and technology-changes and convey process and technology requirements related to operating model decisions.

Standard methods, tools, and templates will be developed to ensure consistent approach, experience, outputs and outcomes across the in-scope functions for Project Empower, specific to the HCM function. The ideal candidate for this role must have the ability to take the methodology provided and independently work across multiple stakeholders to execute to the expected outcomes. In addition, while this will be considered an 'execution' role, the ideal candidate should have the ability to work and communicate with senior-level stakeholders given the sensitive nature of the program. Functional knowledge within the assigned area is a core requirement; understanding / knowledge of existing CHS operations within the assigned function is preferred.

Essential Duties and Responsibilities:

• Translate program vision & guiding principles into actionable recommendations for the HCM Functional team.
• Understand the current state organization (e.g., people, policy, process, technology) to execute against action plans that support the stand up of a shared services organization.
• Serve as the liaison between the core Operating Model / SSO Design team and functional teams to ensure bi-directional communication of status, issues/risks, decisions, etc.
• Collaborate with functional teams to execute against function-specific transformation initiatives based on a defined approach (e.g., participating in design sessions, executing against design session / meeting follow-up actions, completing pre-defined templates)
• Coordinate with other CHS staff across Corporate and affiliated hospitals & clinics to collect input and support the execution of transformation initiatives
• Work to understand function-specific transformation impacts and implications to ensure timely and effective communication to the broader project team and impacted stakeholders (internal + external)
• Anticipate, identify, escalate, and mitigate workstream risks and issues

Qualifications:

Required Education: Bachelor's degree

Preferred Education: Master's degree

Required Experience:

• 3+ years in healthcare or operations setting in human resources services area

Preferred Experience:

• Experience working in Corporate and/or Facility operations in a national organization in the areas of human resources services (payroll, HRIS, human resources support, timekeeping, onboarding, etc.)
• Understanding of the current state landscape (i.e., how the function is organized and operates today)
• High-level understanding of core operating model concepts (e.g., service management, org design)
• Familiarity with process improvement methodologies
• Strong communication and teaming skills
• Adaptive to and driver of change and transformation
• Ability to drive execution against key initiatives with multidisciplinary team to accomplish several initiatives and competing priorities, running in parallel, at an accelerated pace while maintaining high quality outputs and thoughtful decision making
• Understanding of the various intersection points between business operations and technology
• Ability to synthesize information into tangible, tailored messages to various stakeholder groups

Computer Skills Required:

• Google Suite
• Microsoft Office (Excel, Word, PowerPoint)
• ERP/Oracle preferred

Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.