Project Manager I

The Project Manager (Associate) role is within our Professional Services organization that is focused on leading a successful onboarding experience for our new and existing clients. This position reinforces our focus on providing a strong and collaborative customer engagement that sets the framework for success throughout the implementation lifecycle and beyond. This position will also assist with allocating internal resources to our implementation projects and requires that you be dynamic, organized, and a motivated self-starter who thrives in an impactful fast-paced work environment.

Responsibilities:

• Own the successful implementation onboarding experience for Advantive customers
• Utilize tools such as Teamwork, Open Air, & SFDC to provide efficient and effective project updates and communications
• Maintain status reports, risk registers, issues logs
• Manage project schedule, scope, budget and change management activities
• Proactively mitigate and assess risk and when present, create a tactical risk mitigation plan
• Track and manage the effectiveness of new customer onboarding initiatives
• Assign and allocate project resources to ensure optimal capacity within the Professional Services organization
• Drive continuous process improvement and automation using standardized templates
• Utilize OpenAir system to ensure timely billing, project assignment, and revenue recognition
• Achieve core KPI's such as billable utilization, Time to Value targets, Customer satisfaction, and revenue recognition goals
• Work with the Professional Services leadership teams to influence and drive additional improvements that accelerate Time to Value for Advantive customers

Skills & Requirements

Qualifications:

• Bachelor's degree or equivalent experience
• 1-2 years of experience in project management or customer facing roles such as software support or customer success roles
• Familiarity with Project Management tools such as Teamwork, Asana, OpenAir, Harvest, SFDC
• Ability to manage multiple projects with minimal guidance within allotted timelines
• Passionate about improving the customer experience and ways to improve internal processes
• Strong communication, facilitation, interpersonal, and problem-solving skills