Project Manager Lead

About the Role

The Project Management Lead is responsible for managing customer relationships and expectation handling, as well as ensuring that on time / in full delivery of projects is met for Seso’s WorkerOps assignments. This team member will be responsible for assigning and managing caseloads, prioritizing / deprioritizing activities using a task management tool, and supporting a team of analysts to ensure correct delivery. Strong preference that you reside in Monterrey, Mexico.

Responsibilities

• Customer Communication and Education

• Responsible for communicating priorities and processes to audiences that have both extensive H-2A experience as well as others who are new.
• Own overall customer relationships, including customer satisfaction, retention, and upselling efforts.
  

• Project Management

• Leading a team of analysts with efforts that allow for thousands of farmworkers in Mexico, Central America, and South Africa to temporarily and safely migrate to the U.S to get life changing opportunities.
• Handling kickoffs, communication and post-arrival follow up.
• Set expectations clearly and upfront and maintain high engagement and satisfaction across a broad group of customers.
• Manage a portfolio of accounts.
  

• Continuous Improvement

• Reporting to the Head of Worker Operations in continuously improving Seso’s operative plan as our Engineering team rolls out more world class tech tools. 
• Identifying process improvement opportunities so the company can build systems, tech and automation around it. 

Skillset

• 3+ years of experience in customer facing roles in a fast-paced environment
• Proven track record of success in project management and a displayed technical aptitude.
• Excellent organizational skills and ability to prioritize, delegate, multi-task and execute.
• 1+ years of experience in team leadership or project management roles.
• Ability to navigate complex and emotional situations in a professional manner
• Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations.
• Demonstrable interest in improving the lives of farmworkers.
• Fluent in Spanish

Benefits

• Competitive Salary 
• Talented and fun teammates who don't take themselves too seriously
• $750/every 6 months for insurance 
• Flexible work schedule and unlimited vacation
• Budget and support for personal development
• Last week of the year off for company wide winter break
• Company sponsored team events
  

$25,000-$30,000 USD