Project Manager, Operations

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

Summary:

The Project Manager is responsible for international and domestic full-service shipping and project coordination, and is organized within the Client Services team at Crozier. General responsibilities include; coordinating and overseeing the execution of services and projects for Crozier's clients, while working alongside our Sales, Account and Collection Managers.

Job Responsibilities:

• Manage everything from complex and large-scale projects to simple pickups and dropoffs (from planning and pricing through execution) to ensure successful delivery in terms of scope, deliverables, and client satisfaction
• Museum and gallery-level experience with coordinating major domestic and international consolidations including courier supervision
• Leverage Project Team technical skill sets to enable strategic, high quality planning and delivery
• Utilize a consultative approach to determine technical requirements, design solutions, define dependencies, assess risks and build estimates
• Liaise and collaborate with internal and external resources [including third party booking and management]
• Manage costs and ensure projects are delivered within or on budget, subject to scope change
• Maintain operations and financial compliance, as well as uphold Project Management standards
• Monitor services scheduled and project timeline, update client and account Manager regarding any changes in scope, particularly as they deviate from original estimate
• Utilize problem-solving abilities if changes to the project occur - work through issue resolution to completion, delegating or escalating when necessary
• Provide clear and concise directives to operating depts and third party, including collaborating with and briefing Crew Chiefs when appropriate
• Ensure estimates, work orders and invoices are clear, and that they delineate the required services in chronological order
• Create and review invoices for accuracy, and ensure invoices are approved in a timely manner
• Understand compliance with regulations as required for import/export shipments such as US Customs, Fish & Wildlife, IPPC, etc.
• Provide the highest level of client experience

Core Responsibilities:

• Strategic solutions design
• Project scoping and pricing
• Opportunity facilitation and delivery
• Project data and lifecycle management

Experience, Skills and Attributes:

• 2-4 years' experience in an Account, Operations or Project Management role
• Passion for all things art related, including the latest market trends and developments
• Proven team player with a track record of project coordination/management
• Core business knowledge and understanding of back-end processes, as well as knowledge of Crozier's full suite of services
• Ability to work effectively and collaboratively across several teams/departments in both a remote and in-office environment
• Strong work ethic with an ability to manage workload while efficiently and effectively prioritizing responsibilities to meet deadlines
• Financial acumen, with an ability to understand pipelines and forecasts
• Excellent communication skills - both written and verbal
• Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
• Strong organizational, analytical, and time management skills
• Strategic thinker and logistics expert who is solutions-oriented and proactive in problem solving
• Knowledge of inventory management systems

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Crozier may include other duties as assigned.

Crozier is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.

Category: gja_Project/Program Management Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0052362