Project Manager, Professional Services

About the Role

As a Project Manager in our Professional Services Team you will be responsible for managing our complex customer deployments. The role requires strong project management skills, effective communication, and the ability to collaborate across teams. You'll play a pivotal role in driving best practices and process optimization to enable the team to scale. This position is ideal for someone with a solid background in project management, particularly in the SaaS industry, who thrives in a dynamic, fast-paced environment.

In this job, you will bring these skills

• 3-5+ years of Project Management experience, ideally working in a SaaS environment.
• Excellent project manager with proven experience executing large, cross functional, projects.
• Strong customer-facing skills are essential for interacting with clients, understanding their needs, and ensuring satisfaction with the project delivery.
• Strong collaborator and influencer who brings groups together and unifies around a common plan.
• Remain calm under pressure with an awareness for when to escalate or raise risks.
• Exceptional communicator who is able to effectively collaborate with technical and non-technical stakeholders in both written and verbal form.
• Goal-oriented with an ownership mentality, organized and strong executor.
• Strong attention to detail and high commitment to work standards for yourself and those around you.
• Willingness and ability to operate in a fast-paced, dynamic and high growth technology environment.

Role Responsibilities + Deliverables

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• Create, maintain and execute project plans with objectives, deliverables, timelines, dependencies and owners for our more complex Abnormal deployments.
• In addition to customer-focused projects, you will drive internal operational projects within the Professional Services team, focusing on enhancing efficiencies and scaling the team’s capabilities.
• Conduct project status meetings for both internal and customer projects providing concise leadership updates and ensuring projects remain on track.
• Identify risks, proactively inform leadership and develop solutions to mitigate.
• Ensure all work related to the project meets the Abnormal standards of quality, holding the bar high.
• Ensure adherence to best practices and repeatable processes for operational excellence maintaining related documentation.
• Enhance our Professional Services Customer Satisfaction Program to drive response rates and achieve excellence.

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