Project Manager Specialist, Service Delivery

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Project Manager 2 position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:

• Waves services, Ethernet Services, IP Services

• Dark Fiber metro and/or Long Haul services

• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

The Project Manager 2 candidate possesses the following skills and expertise

• Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements.

• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution

• Strong system and process knowledge in Network and Fiber services implementation.

• Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.

• Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.

• Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Responsibilities

• End-to-End Project and/or segment accountability to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.

• Lead internal and external customer project communication dependencies, timeline, milestones and progress

• Supports full customer ownership and advocacy of specific program/project segments and provides customer feedback and action plans to Program Leadership

• Develops and maintains customer project plans based on contractual requirements and service designs

• Supports segment Budget ownership including monitoring; works with lead PM’s to develop gap closure planning with Outside Plant when applicable.

• Perform and oversee daily PM operational tasks working cross-functionally.

• Maintain and report operational metrics for end-to-end milestone management.

• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.

• Develop plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Preferred Qualifications and Expertise

Systems and Processes

• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

• Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.

 Communication, Relationship, and Leadership

• Strong project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution

• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals

• Self driven and motivated to provide exceptional customer service

• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Qualifications

• 3-5 years of experience in managing Telecom services projects

Base pay range: $58,100 - $77,400, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.