Project Manager/Scrum Master

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?

• Guides team(s) through Daily Scrum meetings. Creates and presents executive level presentations to senior leaders, provides guidance and advice to unique and unchartered sources of impediments. Uses expert creative negotiation skills to resolve issues presented within and external to the team. Conducts conflict management with all levels of stakeholders. Serves as an escalation resource for other Scrum teams; able to identify problems, impediments, dependencies and other team dysfunctions and quickly facilitate resolution. Creates a team environment by establishing trust and transparency through collaboration and communication while preserving the Agile culture and restoring confidence.
• Directs a collaborative team that promotes creativity and innovation. Influences and engages team to ensure stories and deliverables are of impeccable quality and completed in a timely manner. Leads team building and team development by utilizing and developing the skills of individuals and fostering a feedback culture. Partners with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization. Leads Scrum sessions across dependent teams. Champions accountability within and outside the team. Drives visibility of progress, roadblocks, risks and process adherence through dashboards/tools. Engages stakeholders to use consistent dashboards to derive status and make necessary intervention.
• Uses extensive business and technical knowledge to partner with developments leads during capacity planning and resource allocation in all Agile tools.
• Shares knowledge and best practices with others and strives to develop team into a high performance team. Mentors team members and others on Agile software development principles and practices, coaches team to reach their highest potential. Helps to further the Agile community within the organization.
• Uses complex assessment techniques in determining the root cause to unique and uncharted sources of significant impediments. Motivates and influences team with creating innovative solutions that identify the true source of impediments.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Degree in a related field of study from an accredited university. Additional related TSYS experience may be considered in lieu of a degree.
• Typically Minimum 8 Years Relevant Experience Required
• Project management experience preferably within an established IT project management office or serving as a project manager for a Information Technology department. Minimum of 6 years Agile experience.
• Certified Scrum Master and Agile Coach Certification

Preferred Qualifications

• Typically Minimum 10+ Years Relevant Exp
• Broad and extensive knowledge of Agile approaches including XP and Kanban. Proven experience with Agile tools and techniques including User Stories, ATDD, TDD, Continuous Integration, Continuous Testing and Agile Games.
• Master's Degree
• In a related field of study from an accredited university

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
• Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
• Communication - Has expert communication, collaboration and facilitation skills.
• Managing Multiple Priorities - Has expert time management skills to effectively manage competing and urgent priorities. Highly adaptable to changing environment and priorities.
• Issue Resolution - Has expert negotiation and conflict management skills to resolve complex and unchartered issues within and external to the team.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.