Project Operations Associate

Block Renovation Project Operations Associate

ABOUT US

Block is a renovation platform transforming the $450 billion renovation industry. Today, doing a home renovation is an abysmal consumer experience and not easy for contractors either. Block democratizes access to high-end design, while combining design, construction, and materials into a streamlined experience. Block simplifies a complex and convoluted process and gives homeowners certainty on outcomes, quality, price, and time. 

Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include New Enterprise Associates, Lerer Hippeau, Giant Ventures, Obvious Ventures, MorningSide Ventures and more.

ROLE

A Project Operations Associate improves consistency, quality, and speed of renovations. This role will oversee a portfolio of renovations that need to be delivered on time, within budget, and with a high degree of satisfaction. Renovations are a high stakes experience for homeowners, and a highly detailed process for design and construction professionals. The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to deliver a high quality renovation experience for both homeowners and contractors.

RESPONSIBILITIES

• Communicate with homeowners regarding the status and next steps for their project
• Help homeowners and contractors navigate building approvals and permitting needs
• Set construction schedules and ensure milestones are being met on time
• Effectively communicate with contractors to coordinate timelines, deliverables and troubleshoot during the build
• Review construction outcome photos to ensure quality, and visiting the job site when necessary
• Triage RFIs and Change Orders from contractors
• Collaborate internally across sales, design, and procurement to deliver great outcomes
• Help develop systems, tools and processes to improve project outcomes

QUALIFICATIONS

• 2-5 years of experience in Military, customer service, project management, operations management
• Construction, home improvement or real estate experience is a plus
• Tenacity for solving problems and getting things done
• Active listening skills and ability to de-escalate difficult customer and contractor situations
• Attention to detail and a systematic approach to completing tasks
• Strong communication and relationship development skills, both internally and externally
• Desire to learn quickly and tackle new challenges every day
• Keen ability to balance priorities to optimize outcomes for clients, contractors, and Block

BENEFITS

• Earn equity in an early stage high-growth company
• 100% subsidized health insurance, dental coverage, vision coverage
• 12 weeks universal fully paid family leave
• PTO and company holidays
• 3 weeks a year where you can work anywhere  
• 401k retirement savings plan with matching employer contribution
• Employee discount on renovation services
• Budgeted learning and development stipends
• Working alongside an ambitious, kind, no-drama team

COMPANY VALUES

• Force simplicity
• Problems are our fuel
• Collaborate with tenacity and humility
• Save money where we should
• Speed is our advantage