Project Order Management Representative

Eaton's Crouse-Hinds, B-Line, Oil & Gas NA, is currently hiring a Project Order Management Representative. This position is based at the Syracuse, NY or Highland, IL location

Position Overview:

This position is accountable for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and ensure that orders objectives for the company are met.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals.
• Act as a trusted Customer point of contact, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
• Enforce company policies and ensures that order and return transactions are in compliance with current Terms and Conditions and GTM requirements. Oversee company compliance with applicable regulations including but not limited to U.S Trade compliance, DOT and IATA Regulations.
• Be the voice of the customer internally at Eaton - sharing strategic use-cases, process improvements and asks back into the internal ecosystem
• Contribute to the ongoing initiatives to continuously improve our approach to secure our customers success efficiently and effectively.
• Act as a key member of numerous internal and B2B automation projects
• Identify, document, and work closely with the Business Operations team to implement business and system improvements to scale up current processes.
• Work with cross-organizational and functional stakeholders to develop and evolve long-term strategies while driving tactical activities.
• Exercise judgment and discretion and makes decisions in area of responsibility, such as methods, timeline and resources needed to deliver on expectations. Provides consultative input for decisions made by others.
• Manage project documentation and reporting.
• Communicate potential delays and estimated delivery dates to all stakeholders.
• Serve as the subject matter expert and key contact point for order entry front-end processes for all order types.
• Serve as the initial escalation point for transaction processing and order entry representatives regarding issue resolution.
• Serve as the subject matter expert and key contact point for either front-end or back-end transaction processing. Such items may include new item order processing, SAP and warehouse management system interfacing, root cause analysis and resolution of order delays or errors and creating methods to standardize transactional processes.
• Analyze, prioritize, respond to, improve, expedite, coordinate and schedule customer's requests and orders to effectively service customer and distributor requirements.
• Establish and maintain distributor, end user, and field sales confidence while enhancing the Eaton Crouse-Hinds, B-Line, Oil & Gas image by developing a trusting, reliable relationship through quality customer service.
• Ensure processes are fully documented and standardized and full training provided in accordance with training plan so that tools & procedures developed are sustainable.
• Recommend products or possible substitutions of products to satisfy customer requirements and meet applicable customer specifications.
• Keep current on all Eaton CBO products and services, and industry standards and practices (both foreign and domestic) to provide accurate and timely response to inquiries.
• Conduct process training for order entry representatives as required.
• Implement Total Quality Concept with Eaton CBO Sales/Service to effectively accomplish departmental goals of satisfying customer's need and continuous improvement.
• Proactively seek out areas for process improvement surrounding transaction processes, analyzes the issues, implements new processes, and completes documentation of the processes.
• Keep current on all technical advances in business including computing, e-commerce and database management.
• Gain intimate understanding of our system capabilities to become the subject matter expert on how to make processes more efficient.
• Adhoc tasks as assigned by management.

Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

• Bachelor's Degree from an accredited institution.
• Minimum three (3) years of experience in customer service.
• Candidates must be legally authorized to work in the United States without company sponsorship now or in the future.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of (Syracuse, NY or Highlands, IL) to be considered.

Position Criteria:

• Detail-oriented
• Excellent Project Management skills
• Strong analytical and problem-solving skills
• Able to work well with people across multiple functions
• Strong communication and presentation skills

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

#LI-AH2

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America - US/Puerto Rico

Organization: EPG CHD EP Americas

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Hybrid

Does this position offer relocation?: No

Travel: No