Job Description
Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter.
Summary:
We are a dynamic, global organization seeking a forward-thinking Project/Process Lead. The successful candidate should be able to serve as a liaison between DFIN's Service Delivery and all other applicable business units to provide guidance for all on ongoing Client Success activities.
Responsibilities:
- Execute on DFIN's core strategies of streamlining and standardizing processes and communications. Leveraging technology while focusing on servicing our client's by providing value with measuring outcomes.
- Understand client requirements in alignment to DFIN's capabilities for a successful outcome.
- Work with teams to coordinate the development of a process improvement plan to enhance operational and financial performance.
- Review, measure and forecast service gross margin and work with management on plans to improve profitability.
- Set direction and provide oversight into key DFIN internal initiatives to ensure consistency, accuracy, and compliance across all products and services.
- Develop trusted relationships with key stakeholders, enabling issues and opportunities to be addressed with a spirit of partnership.
- Gain a deep understanding of the services that are delivered to our clients and make recommendations to enhance the process in turn bringing added value to the client relationship.
- Serve as an escalation point for process and project implementations.
Qualifications:
- MS Office proficiency in Excel and Powerpoint with emphasis in data and report creation. 1 year+ experience
- MS Power BI proficiency 1 year+ experience
- Work with collection of data to create and maintain reports and dashboards for business needs.
- Experience in Service Delivery and or Service Operations.
- Proven ability to work independently as well as with cross functional teams.
- Strong project management skills.
- Highly organized with exceptional attention to detail and follow-through.
- Strong ability to manage multiple priorities with competing deadlines.
- Ability to effectively interact and build relationships with key stakeholders.
- Demonstrated ability to use critical thinking when analyzing and resolving issues.
- Passion for solving tough problems and learning new areas of the business.
It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. #BI-Remote
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Date Posted
03/18/2024
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