Project Specialist

At GoodUnited, we use conversational messaging technology and human insight to help nonprofits acquire and activate supporters, build meaningful relationships at scale, and grow revenue in social channels.

Entry Level Initiation. Planning. Execution. Control. Completion. But it's more than just checking off boxes in stages. Being forward thinking and consistently demonstrating initiative to adopt new technologies and contribute to efficient processes is key to the impact you will have in this role.

Our Project Specialist use their organizational skills, analytical and strategic thinking, adaptability, and goal-oriented determination to ensure that our customers have a successful launch, on time, every time.

What does a Project Specialist Do at GoodUnited? :

• Prioritize and allocate project resources based on timing, scope, budgets and project requirements.
• Drive the delivery of our products and services from start to finish, with a full understanding of the customer lifecycle and our product and services.
• You will make sure that all deliverables are delivered on time, in a professional way, by the right people.
• Serve as a liaison between the client and crossfunctional teams throughout the project implementation period
• Conducts onboarding training with new and current clients
• Expedite process when necessary to ensure that projects are completed on time.
• Communicate and help solve any problems or issues that could jeopardize the project.
• Initiate and conduct team or project status meetings on an established schedule.
• Identify process and workflow issues, and fine-tune schedules as necessary based on the team's overall priorities.
• Participate in project kickoff meetings and coordinate approvals at every project stage.
• Provide ongoing communication regarding project status or budget issues to internal team members.
• Work with creative staff during the design phase to provide production recommendations and specifications.
• Provide exceptional client experience while coordinating and communicating project updates and content reviews externally.
• This position will involve communicating directly with the client both in-person and via email. As a result you must be a good verbal and written communicator.

What experience and skills does a Project Specialist need to be successful here? :

• Strong project management skills while working in a team environment; 1-2 years of experience
• Bachelor's degree in liberal arts, advertising, communications, marketing, business, computer science or a related field preferred.
• Strong computer competency with database systems is a plus.
• Consistent ability to craft clear, grammatically correct, and professional business communication.
• Strong Interpersonal skills - ability to establish and maintain successful cross functional relationships and collaborate closely with multiple teams.
• Demonstrated proficiency in MS Office software Excel, Word and PowerPoint; advanced ability in Excel Google Suite, etc. in a Mac environment.
• Exposure to and participant in Agile development environments.
• Software Proficiencies: Strong knowledge of testing and issue tracking systems.
• Experience with Asana is a plus.

What You Will Need To Succeed

• Must be a team player and be able to work efficiently with a diverse group of people.
• Enjoy working off deadlines and in a fast-paced environment.
• Must have strong interpersonal and organizational skills and be able to handle multiple tasks.
• Excellent communication and negotiation skills; both verbal and written.
• Must embrace change to support a dynamic department.
• Detail-orientation - strong attention to detail and accuracy.
• Focused and results oriented: consistent ability to deliver and by deadline
• "Can do" attitude in an environment of entrepreneurship and opportunity, with changing priorities
• Critical thinker with the ability to identify, solve problems & thrive in a fast-paced environment.
• Exceptional organizational skills and ability to juggle competing priorities.
• Problem Solver-ability to identify issues and proactively make recommendations for solving.