Job Description
Requisition Number: 89335
Service Operations Specialist - Job Description
Position Overview
The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, order entry, queue monitoring, asset tracking, reporting, assisting with RFP (Request for Proposal) production, shipping, receiving, and/or other warehouse & administrative tasks.
What you'll do at Insight
General
Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged product.
Manage all aspects of assigned vendors, back-orders, ETA's.
Work with vendors in acquiring RMA's for damaged, unused product.
Work with finance to resolve any vendor issues, as necessary.
Handle/track warranty claims.
Responsible for invoice client SLA adherence.
Identify billing and inventory discrepancies, and report appropriately.
Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
Responsible for maintaining accurate costing, classification, and status of assigned products.
Work with internal personnel on problems relating to parts ordering information.
Excellent organizational skills required to maintain internal/external reporting of assets.
Ability to adapt in a fast-paced environment with a focus on attention to detail.
Clear communication skills required to deliver client facing messages verbally and in writing.
Manage team mailbox, ensuring emails are addressed throughout the day.
Address any issues that are submitted.
Answer questions internal & external re: processes, procedures, inbound/outbound shipments.
Other duties as assigned.
What you'll need to join Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Lewis Center || Ohio (US-OH) || United States (US) || OPS || None || US - Lewis Center, OH ||
Nearest Major Market: Columbus
Nearest Secondary Market: Dublin
Job Segment: Pre-Sales, RFP, Supply Chain, Developer, Telecom, Sales, Operations, Technology
Service Operations Specialist - Job Description
Position Overview
The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, order entry, queue monitoring, asset tracking, reporting, assisting with RFP (Request for Proposal) production, shipping, receiving, and/or other warehouse & administrative tasks.
What you'll do at Insight
General
Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged product.
Manage all aspects of assigned vendors, back-orders, ETA's.
Work with vendors in acquiring RMA's for damaged, unused product.
Work with finance to resolve any vendor issues, as necessary.
Handle/track warranty claims.
Responsible for invoice client SLA adherence.
Identify billing and inventory discrepancies, and report appropriately.
Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
Responsible for maintaining accurate costing, classification, and status of assigned products.
Work with internal personnel on problems relating to parts ordering information.
Excellent organizational skills required to maintain internal/external reporting of assets.
Ability to adapt in a fast-paced environment with a focus on attention to detail.
Clear communication skills required to deliver client facing messages verbally and in writing.
Manage team mailbox, ensuring emails are addressed throughout the day.
Address any issues that are submitted.
Answer questions internal & external re: processes, procedures, inbound/outbound shipments.
Other duties as assigned.
What you'll need to join Insight
- High School degree or GED equivalent required.
- At least 2-5 years of order entry, distribution, receiving, or administrative experience.
- Telecommunications experience also a plus.
- Problem-solving and critical thinking abilities.
- Ability to enter data into systems accurately.
- Must have strong organization and time management skills.
- Must respond effectively to inquiries or complaints in a timely fashion.
- Proficient in Microsoft Office including Team, Word, Excel, and Outlook.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Lewis Center || Ohio (US-OH) || United States (US) || OPS || None || US - Lewis Center, OH ||
Nearest Major Market: Columbus
Nearest Secondary Market: Dublin
Job Segment: Pre-Sales, RFP, Supply Chain, Developer, Telecom, Sales, Operations, Technology
Date Posted
08/10/2022
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