Project Specialist, Employee Experience

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com .
Role overview
The Project Specialist, Employee Experience will co-design, implement, and administer a variety of employee engagement, OD, and talent development programs. Focus on facilitating a positive work environment and helping to intentionally create our desired culture, through meaningful employee engagement programs and processes including employee onboarding, recognition, and "moments that matter" experiences.
A day in the life...
In this role, you will manage the day-to-day execution of the following programs, processes, and experiences:
New Hire Experience: Create a best-in-class onboarding experience across our offices and remote - focus on delivery and continuous process improvement

• Submit tech requests to IT (based on info coming out of Enboarder)

• Swag: Submit orders for new hire swag boxes to be mailed to new hire's homes + Relationship manager with Swag.com for new hire swag and budget

• Logistical coordination of speakers for orientation (including partnering with WFM for FLCT participation in Member Story section via the WFM Slack channel)
• Manage orientation every other Monday and Tuesday - welcome new hires, sit through all presentations, troubleshoot issues, etc. (and off-cycle tech sessions)

• Monitor onboarding email inbox
• Schedule quarterly onboarding sessions (i.e. leader live with Raj, Innovation Roadmap, DEI security etc.) and work with LMS team to create registration on AccoladeU
• Manage feedback survey touchpoints and analytics via Enboarder and CultureAmp, making recommendations to continually improve the experience
• Manage The Beat pages (New Hire page and Onboarding step of HM toolkit)
• Keep Onboarding SOP up to date for team
• Work with TA to ensure People Leaders/Hiring Managers are kept up to date on the process/responsibilities
• Owner of Enterprise Onboarding and FLCT Presenter Slack channels
• Manage the weekly onboarding report from Workday and follow-up with New Hire on outstanding pre-hire Workday tasks as needed (pulling in the Leader and/or P&C BP as needed)

Employee Milestone Communications:

• Update and publish Monthly Fresh Faces, On the Move, and Accoversary publications on The Beat & slack, amplify on slack (including promotion letters)

Rewards & Recognition:

• SME and creator of Kudoboards for the entire company (manage requests into inbox - point person for P&C team)
• Monitor Accolade branded recognition notecard orders
• Sending Blueboard Experience rewards (for disco raffle, culture champs, one-offs)
• Disco raffle
• Cultural Champ program

Employee Experience:

• Support for Spirit Committee events and/or Community/Volunteer Events - Ideate, design, coordinate and manage onsite and virtual employee social events to increase sense of belonging and fun.
• Manage sending baby gift to new parents
• Manage process for sending sympathy or get well flowers to employees

Additional:

• Scheduling/Calendar support for intern onboarding/events throughout the summer

• Provide ad hoc project and event support, as needed.

What we are looking for...

• 3+ years of experience in Human Resources , Talent Management, Talent Acquisition or related field
• 2+ years of experience in a cross functional role in Human Resources or related field
• A great communicator, able to clearly communicate issues, ideas and concepts both verbally and in written form
• Agile, nimble and able to bring cross functional teams together to deliver results, experience working within a complex and ever changing organization
• Demonstrated aptitude for learning new systems, subject matters, and processes quickly
• A self-motivated, organized, and strategic thinker who can manage multiple ongoing projects at once
• Highly organized with an ability to adapt to changing needs and excellent attention to detail
• A flexible, adaptable professional in the face of ambiguity - you're not afraid to take an intelligent risk or change direction

We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov . You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.
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