Project Specialist - Worldwide Education Regional Operations

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Motorola Solutions Worldwide Education is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end-user training content across the MSI solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.
Job Description

We are seeking a Regional Operations Project Specialist to handle NA delivery support operations, tasks, and functions. This role is responsible for International Regional Operations support Customer/Partner instructor-led training and virtual events held within the regions. The Project Specialist interacts closely with the Learning Delivery Team and the Learning Back Office Team to ensure on-time delivery of Motorola training commitments to our Customers/Partners.

Responsibilities include but are not limited to:

• Create and manage training delivery sessions in our company learning management system (LMS)
• Manage enrollments, cancellations, and reschedule students in classes
• Assist with the month end close process including creating google sheets for billing of services that are sent to finance for posting
• Reconcile training activities scheduled in our learning management system (LMS) with those that the delivery team has scheduled
• Provide course completion certificates to the instructors when required
• Use Tableau to run billing and reconciling reports
• Arrange catering, printing, and shipping materials (if there is a need) and other activities related to the live training sessions
• Delivery Help Desk Ticket Support
• Work with Learning Back Office and Customer Care to resolve issues in our learning management system (LMS) related to training delivery, student accounts, and course sharing with Audience types
• Resolve customer complaints, determine the cause of the problem, resolve customer issues, expedite problem resolution, and follow up to ensure resolution
• Helping existing or new students navigate our learning management system (LMS)

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Basic Requirements

• Bachelor's degree
• OR 2+ years of experience in one or more of the following: operations, business administration, customer service, or project management

Travel RequirementsNone
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.