Property Claims Experience Advocate, Liability

Not your everyday company
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
Awarded 'best workplace'
Best Workplace and Best-Led Company by Inc. Magazine
High 4.4 rating on Glassdoor ⭐️
Our Founders listed among Glassdoor's Top CEOs
"World Changing" by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Rated "Best Overall Pet Insurance" by Better Homes & Gardens
Rated 4.9 ⭐ on the Apple App Store
Among the highest rated apps of all time
What you're applying for
Property Claims Experience Advocate, Liability
Remote
We're looking for a highly motivated Claims Experience Advocate with tons of positive energy and a genuine passion for helping others.
Specializing in liability claims, you'll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You'll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.
What You'll Do

• Investigate and handle liability claims from start to finish
• Pay claims efficiently and fairly while maintaining a high level of customer service
• Identify subrogation opportunities within the claims-handling process
• Communicate with customers via phone and email to settle claims
• Organize and prioritize daily tasks in order to resolve claim-based questions

What You'll Need

• 3+ years of property liability or injury liability claim-handling experience
• Background handling litigated and attorney-repped files is a major advantage
• Experience working with a large national carrier, ideally supporting renters and homeowners customers
• The desire to work in a unique, dynamic, and fast-paced startup environment • Surplus of empathy, patience, and positivity
• Comfortable with and adaptable to new technology and business tools
• Licensed as a Property & Casualty adjuster in your resident state - an Advantage
• Xactware experience is an advantage

*Unfortunately we cannot consider applicantsfrom the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
Lemonade expects all advocates to have and maintain a license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.
About Lemonade
Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet and live insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We're powered by artificial intelligence and behavioral economics, and driven by social impact. A
A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do-from our business model to our office culture
Our Values
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
We care deeply aboutthe safety and health of all our team members. As such, we require all US andIsrael-based employees whose roles require them to be on-site in any capacity to be fully vaccinatedagainst Covid-19. Here's more from our CEO on this importantissue.
Things to know...
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.