Proposal Manager (Hybrid)

The Proposal Manager will lead a global team responsible for responding to RFxs and related inquiries from both customers and partners for our global sales team, including public and private sector sales.  You will ensure our content is persuasive, concise, and compliant.  The RFP Manager and supporting team will work together to research, draft, and deliver content for responses to RFxs.  You’ll also leverage tools and design processes to drive efficiency and scalability, including curating, growing, and updating a library of content.  As a collaborative team, you’ll work effectively with Account Managers and subject matter experts (SMEs) in legal and information security to gather, organize, and synthesize content.  You should be an excellent writer with the ability to convey complex ideas in easily understood customer-focused responses.  You must understand RFx requirements and synthesize technical discussions.

Responsibilities:

• Work collaboratively to identify and write content for RFx (e.g. RFP, RFQ, RFI) responses
• Craft compelling proposal narratives that synthesize both existing content and new inputs from SMEs, in alignment with strategic proposal objectives
• Independently gather, organize, and synthesize information from diverse KnowBe4 stakeholders, including those from sales, product, legal, information security and other organizations
• Use the appropriate channels and workflows when working with legal or other departments on the filling out of RFPs, RFQs, and RFIs
• Curate, grow, and update our team library of approved content, driving and organizing proposal content to maximize reuse effectiveness and utility
• Develop and maintain good relations and coordination with legal and InfoSec in the accomplishment of above
• Drive continuous improvement initiatives related to the above responsibilities
• ​​Candidates should be comfortable creating documents that meet compliance requirements, align with sales objectives, provide clear technical and non-technical information, and encourage government customers to adopt KnowBe4
• Handle time keeping and time off reporting for direct reports
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience 
• Exhibit strong leadership, drive results with high attention to detail
• Minimum 5 years of professional experience in proposal writing role
• Minimum 5 years of experience working with company stakeholders across functional competencies and management levels
• Minimum 5 years of experience delivering high quality content on tight, customer-driven timelines
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Salesforce a plus
• Strong verbal communications
• Excellent written communication skills
• Excellent grammar
• Excellent time management and organization skills
• Superior customer service skills
• Team oriented with strong collaborative skills
• Willing to go the extra mile