Provider Insights Associate

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for individuals. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them.

The Provider Strategy and Insights team is focused on better understanding our current and potential providers through research, analytics and segmentation and then working cross-functionally to drive action plans to deliver our providers with the right information, right offers, right programs for where they are at in their careers at that time. Ultimately this work will drive improvements in provider satisfaction, engagement and retention. As programs are developed and deployed we will constantly monitor progress and modify programs and measurement to continually improve our understanding and the value we bring to our provider group.

• Work in partnership with the Analytics team to define and execute on analysis of our provider segments to continually improve understanding and programs for each segment.
• Define and execute on research programs to better understand provider segments 
• Develop, communicate and execute on programs to deliver added value to providers
• Collaborate with multiple teams on creation and tracking of action plans to address top issues for providers in our offerings, services and communications in order to provide a better experience
• Define and execute a comprehensive provider satisfaction program including action planning across teams to address key issues.

• 3+ years experience in project management, data analysis or marketing operations.
• Strong analytics experience and ability to translate data into insights and recommended actions
• Proficiency with data visualization tools such as Looker, Tableau or Domo as well as Excel
• Market research experience including survey development, survey delivery tools and survey data analysis.
• Comfort with ambiguity and ability to work with and influence cross-functional teams to deliver results.
• Excellent written and verbal communication skills.
• Manage high-profile projects and manage expectation

• Experience in business consulting 
• Experience in a fast-paced high growth environment
• An understanding of the behavioral health care industry

• Curious: Seek to understand and pull the thread
• Courageous: Takes action, even when uncomfortable
• Lightful: Assume positive intent in others
• Authentic: Say what you mean, mean what you say, act accordingly
• Bucketworthy: Don’t let your bucket leak

Our Benefits 

The anticipated salary range for this role is $60,000- $70,000.  This role is eligible to participate in our equity incentive plan.  Actual title and compensation is commensurate with qualifications and experience. 

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A flexible PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Eight (8) paid company holidays and a company shut-down during the last week of the year
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave  (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

Vaccination Policy: SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor)