Provider Operations Manager - Psychiatry

Who we are

Path is a healthcare company powered by technology, dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.

What we’re solving

Over 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.

Our Mission

Path's mission is to make mental healthcare work for everyone.

About The Role 

Path is hiring a new team to build provider operations underpinning the next $100M+ vertical at Path. We are looking for a strong generalist to come work with our team of experienced, passionate individuals to scale our Psychiatry business, both in terms of size and geographical reach. 

As a Provider Operations Manager at Path, you will help grow our business dramatically by developing new recruiting strategies and onboarding processes, transforming our technical systems to support our growth, and working cross-functionally (including with our Product & Engineering teams) to build a world-class provider experience.

We are looking for individuals who are: 

• Motivated by our mission to make mental healthcare work for everyone

• Highly collaborative and a great cross-functional partner

• Excited to get hands-on operations experience while to helping to define the future shape and direction of this important part of our business

• Analytical and detail-oriented

• Willing to challenge the status quo and looking to build something new

You Will 

• Be a key player in building a new Provider Operations team to support scaling the Psychiatry business

• Support transforming existing recruiting and onboarding processes into scalable operations & systems to onboard an increasing number of providers in multiple states

• Develop & maintain a playbook of key onboarding processes to set new providers up for success

• Collaborate with cross-functional partners as needed to ensure smooth recruiting and onboarding processes

• Pilot provider recruitment initiatives (e.g., conferences) to grow our team of providers

• Build a new scalable training program, i.e., videos and handouts with most critical information, and update existing training content to ensure it’s high impact

• Support cross-functional pilots impacting the new provider experience

You Are 

• Must-Haves

  • 3+ years of experience in strategy consulting or an operations role

  • Ability to get things done with minimal supervision

  • Strong attention to detail and analytical capabilities

  • Familiarity with GSuite, and ability to learn new systems quickly

  • Succinct written and oral communication

  • Experience with process optimization and standing up scalable processes

• Preferred

  • Familiarity with Zendesk, Salesforce, Airtable, Fountain

  • Experience working in high-growth startups and/or the behavioral health sector

Our Team

The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.

For employees, Path is a 100% remote company and we’re HIRING! We're excited to bring people onto the team who are committed to raising the bar on mental health care.

As Part Of Our Team, Full-Time Employees Receive

• Competitive pay and benefits that do not change based on location

• 2 company-wide shutdown weeks each year to focus on self-care 

• Paid parental leave to support you and your family

• Medical, dental, and vision insurance through our employer plan

• Access to our 401K 

• Access to an Employer Assistance Plan (EAP) through our insurance plan 

• The equipment you need to ensure your home office sets you up for success