Provider Success Lead (Director)

Our Mission

Path's mission is to make mental healthcare work for everyone.

Who we are

Path is a healthcare company powered by technology, dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients. 

We are deeply committed to providing high-quality care that improves the lives of patients, investing in the providers who deliver that care, and always operating in an ethical and compliant manner. 

What we’re solving

Over 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. There’s a good chance someone close to you could have used the help, even if it wasn’t obvious to the people around them. We’re here to fix this.

About the Role

Access to a high quality, available, in-network clinician is one of the biggest barriers to getting mental health care. Meanwhile, mental health professionals are struggling: they’re feeling underpaid, overworked, and/or isolated. They’re looking for a mix of autonomy, support, and financial reward that meets their needs. In order to make mental health care work for everyone, Path must provide an amazing customer experience for mental health providers (therapists and psychiatrists). Our Provider success team is a critical element of Path’s differentiation and long-term strategy to be the best place for high-quality providers to practice and see clients. 

The Provider Success team currently has 12 Provider Success Associates (PSAs), a Manager, and 2 Team Leads. The Lead will be in a position to develop one or more of the Team Leads into a formal Manager(s), at which point all PSAs will become skip-levels.

The Provider Success Lead will report to the Vice President of Provider Strategy and Operations, an executive in charge of Provider Sales, Success, Community, Psych provider operations, front-line Enablement, and overall growth of the company’s provider Supply.

Required Qualifications

• Ran and scaled Customer Success and/or Account Management team(s) from ~10 to 100+ for SMBs with a clear operating system (note: large enterprise Success is quite different) 

• 5-10 years of management experience, including managing managers for 2+ years

• Track record of customer-led growth

• Track record of developing and promoting talent

• CRM power user (ideally Salesforce)

• Comfort and familiarity with Excel/Sheets for basic analysis

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Healthcare experience (nice to have, not necessary)

• Passion for customers

• Familiarity with non-Salesforce Customer Success tools (e.g., ChurnZero, Gainsight, Catalyst) 

• Has a point of view on the people, processes, and tools we need to get to where we need to go

• Has a point of view on the lines between Success and other customer-facing functions

As Part Of Our Team, Full-Time Employees Receive

• 100% remote work environment from anywhere in the US

• Competitive pay and benefits that don’t change based on location

• Health benefits: medical, dental, vision, life, disability, and FSA/HSA 

• Access to our 401(k) plan

• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

• Paid parental leave

• Employee Assistance Program (EAP) 

• Stipend to ensure your home office sets you up for success

• Quarterly department stipend for team building or in-person gatherings

• Wellness events and lunch & learns spanning many topics

Our Team

The people of Path are what truly define our mission and determine our impact on the communities we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.