Provider Support Associate (Weekends)

Who We Are:
About Grow Therapy
We're on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving in-network private practices. We're creating game-changing technology to build America's biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $15M from top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Oscar, Nurx, Quartet, and Blackstone.
About The Role
We're looking for a self-starter who enjoys a fast-paced work environment and wants to be the first line of communication between us and our providers. As a Provider Support Associate, you'll be responsible for (a) being the face of Grow Therapy to our providers (who include therapists, psychiatrists, nurse practitioners, and more!) and (b) responding to provider questions quickly and accurately. You will spend most of your time using chat to effectively answer provider questions. You'll report directly to our Provider Support Lead and will work closely with her to refine and execute best-in-class customer support, and build strong relationships with mental health providers. From day one, you'll get exposure to what it's like to build a business from the ground-up and you'll be able to drive real impact. Weekend coverage is required for this role - full days on Saturday and Sunday.
You'd be a great fit if...

• You love providing top-notch customer service.
• You are a quick study who can learn how our platform works and explain it quickly and accurately on a call.
• You enjoy solving problems through conversation and can work with a provider to provide timely information and answers.
• You have strong oral and written communications skills, and you feel comfortable speaking with our mental health providers.
• You would enjoy serving as the voice of Grow Therapy.
• You are a self-starter who can dependably and reliably execute tasks.
• Previous call center experience preferred but not required.

For your application to be reviewed, please complete and submit this form .
Benefits

• The chance to transform the mental healthcare landscape and drive impact from day one
• Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!
• Comprehensive health insurance plans, including dental and vision
• Flexible working (hybrid of in-person & remote), relaxed dress code, office pets
• Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops
• Strong ownership of your work, mentorship, and unbounded leadership opportunities. You'll have the opportunity to help build a rapidly scaling organization
• Competitive salary

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