PS One Account Coordinator

Job Description:
At Pluralsight, we see first-hand every day how technology makes the impossible possible. We believe everyone should benefit from the transformative nature of technology which is what led us to create Pluralsight One ('PS One') five years ago. Pluralsight One is a social impact organization that seeks to intentionally, systematically and sustainably unlock technology career opportunities for underrepresented and ignored groups. In the process, we will increase diversity in tech, identify new sources of talent for our customers and improve financial mobility for many.
To accomplish this we partner closely with community workforce development partners and customers who share our vision to reach the communities we're passionate about, provide tech skilling/reskilling solutions and help launch new careers in the tech industry. For more information about Pluralsight One, visit www.pluralsightone.org.
As the Pluralsight One Account Specialist, you will partner with our Executives and our Corporate Strategy Transformation & Ops team (CSTO) to work across the lifecycle of our nonprofit and K-12 product community, supporting their success and engagement with the Pluralsight platform. The role is essential in optimizing our processes and improving the experience for organizations that are going through a Digital Transformation. Lessons and insights obtained by the team member will ensure long term sustainability of Pluralsight One's social enterprise.
Who you're committed to being:

• Social impact is your driving force. Actions you take every day are aligned to our mission and strategic priorities.
• Humble and community oriented. You are curious and determined.
• Invested in learning about social entrepreneurship and contributing to the creation of sustainable models.
• A lifelong learner. Committed to developing as an impact professional
• A self-starter. You like to understand the expected outcome, get the context, and then work entrepreneurially to get it done.
• An amazing communicator and effective influencer. People trust and follow you.
• Steadfast problem-solver, adept at identifying problems within complex systems, isolating them for refinement and recommending continuous improvements.

What you'll own:

• The nonprofit and K-12 onboarding and success journey.
• Find and remove bottlenecks, leverage opportunities to optimize the digitally-led motion.
• Raise internal awareness around Pluralsight One and its community of users.
• Special project support related to Pluralsight One annual objectives
• Deep understanding of Pluralsight products and platform, in addition to partner and customer product offerings
• Engagement with eligible customers to transition to Pluralsight One
• Handling all customer inquiries relating to the subscription, product and platform
• Managing new and existing accounts and creating opportunities within Salesforce.
• Running renewal and auto-renewal opportunities.
• Non-profit submissions to ensure eligibility and account set-up.
• Providing quotes, sales orders and contracts and all related follow-ups.
• Partners with internal contracts, finance and deal desk teams to ensure compliance with processing open opportunities to closed/won.
• Close partnership with sales support and sales operations teams.
• Processing transactions associated with special programs.
• Finalizing Master Services Agreements (MSA's) with customers.
• Operating as the primary field and inside support resource, providing task offloading as the need arises.

Experience you'll need:

• A track record of community engagement.
• Salesforce experience.
• Nonprofit experience preferred.
• Sales experience preferred.
• Strong understanding of financial and business-related processes.
• Experience working cross-functionally within an organization with an ability to build strong working relationships with peers.
• Strong work ethic, resourceful and able to drive results with little to no oversight.
• Flexible, adaptable and able to proactively manage multiple tasks in a fast-paced environment.
• Outstanding communication skills, both written and verbal.
• Proficiency in MS Office applications (e.g. Word, PowerPoint, Excel)
  #LI-Remote
  #LL-BB1