PSA Global Readiness & Support Manager

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

SUMMARY:

• The LCS PSA Global Business Readiness & Support Manager will play a key role in ensuring that the ongoing multi-year PSA global implementation project meets objectives on time and on budget by increasing employee adoption and usage.
• This person will focus on the people side of change, including changes to business processes, systems and technology, job roles, needed job skills, and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee, customer, and channel adoption and usage and minimize resistance.
• The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact both internal and external personas. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
• After completion of the global PSA deployment, this role will continue to provide business operations support and training resources for the 5,000+ users of PSA, collect user feedback and change requests and continue planning and change management activities related to ongoing roadmap development and release of new functionality over time

This role will:

• Collaborate with BU and IT leadership, apply a change management process and tools to create a plan to support adoption of the changes required by a project or initiative globally for PSA related activities.
• Support the global change structure across the project business comprised of regional change managers and functional super users
• Work with project team to understand As Is and To Be design and degree of impact across full base of impacted personas to support change management plan.
• Facilitate the design, development, delivery and management of communications across LCS.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.
• Complete change management assessments to evaluate and measure change management activities
• Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated resistance
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level

Basic Qualifications:

• Bachelor's Degree
• Rockwell Automation will only employ those who are legally authorized to work in the United States for this opening. No sponsorship is being offer with this role
• Ability to travel up to 25% internationally as needed during the PSA project

Preferred Qualifications:

• Acute project business acumen and understanding of organizational issues and challenges
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to influence others and move toward a common vision or goal
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired

"This position is part of a job family. Experience will be the determining factor for position level and compensation".

#LifeAtROK

#LI-AA1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.