PSCC Account Manager

The PSCC and PSCCG Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager's primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing an unmatched customer experience to all of CDW's new and existing customers.

Key Areas of Responsibility

• Outbound calling to potential and established customers everyday
• Establishing and growing relationships with key account decision makers
• Closing sales and overcoming customer objections
• Positioning CDW and partner solutions as a strategic advantage to our customers' long term needs
• Provide sales and service to new and existing customers through inbound and outbound calls
• Meet or exceed assigned sales quotas and ensure other performance goals are met
• Sell additional services or products by recognizing opportunities to upsell solutions
• Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
• Proactively call out to customers when needed for service related matters
• Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
• Demonstrate ability to close sales and overcome customer objections
• Maintain CDW's values and Philosophies of Success

Education and/or Experience Qualifications

• High School diploma or equivalent
• 1 year of call center experience
• 1 year of sales experience

Required Qualifications

• Strong interest in sales
• Must be able to work independently and in a team-oriented environment
• Proven ability to multitask and balance multiple priorities in an ever-changing environment
• Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
• Strong organization skills