Public Cloud Operations Lead - Director of Infrastructure Engineering

Job Description
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As a Public Cloud Operations Lead - Director of Infrastructure Engineering at JPMorgan Chase, within the Consumer and Community Bank, Infrastructure and Production Management Team, you will utilize your strong knowledge of software, applications, operations and infrastructure engineering to lead a global, high-impact team of cloud engineers in the management, maintenance, troubleshooting of the public cloud environment.
Job responsibilities

• Demonstrated, hands-on experience managing a public cloud environment at scale, with a strong emphasis on the foundational services of AWS
• Display expertise in an application development and support environment with more than one technology and multiple design techniques
• Developed advanced knowledge of development toolsets to design, develop, test, deploy, maintain, and improve software
• Deep experience in observability, monitoring, alerting, and telemetry collection using tools such as CloudWatch, Grafana, Dynatrace, Prometheus, AppDynamics, and Splunk
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices, with the ability to implement these practices within an application or platform
• Fluency in at least one programming language (e.g., Python, Terraform, Ansible, Java Spring Boot, Shell Scripting, .Net, etc.)
• Strong understanding of financial controls, risk controls and compliance to departmental and company-wide standards and budget management
• Demonstrated collaboration with technical experts, key stakeholders, and team members to resolve complex problems and develop meaningful relationships to achieve common goals
• Strong knowledge of utilizing processes, tools, and solutions to drive continuous improvement and support growth objectives

Required qualifications, capabilities, and skills

• Formal training or certification on Infrastructure concepts and 10+ years applied experience
• Provide public cloud thought leadership to application and mission control teams during active production incidents
• Resolve provisioning and/or environment configuration challenges
• Proactively review public cloud environment hygiene
• Assess impacts based of anticipated cloud service changes or disruptions
• Actively monitor and measure key cloud metrics to understand trends and potential actions
• Work to reduce toil through automation and process improvement
• Apply technical knowledge and problem-solving methodologies, with a focus on improving the data and systems running at scale
• Execute conventional approaches to build or break down technical problems
• Partner with application and infrastructure teams to identify potential risks and remediation's
• Consider upstream and downstream data, systems, and technical implications

Preferred qualifications, capabilities, and skills

• AWS associate and/or professional level certifications
• Experience managing and operating, large scale, mission critical applications
• Experience with multiple cloud technologies and the ability to operate in and migrate across public and private clouds
• Experience with logging systems including Splunk or ELK
• Experience developing process, tooling and methods to help improve operational maturity
• Experience working in an agile environment using tools such as Jira and Confluence

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.