Publisher Account Coordinator

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

At Trackonomics by Impact.com you’ll be working in a fast-paced environment with an international, enthusiastic and passionate team. You’ll be working with and gaining knowledge of the latest technologies, as well as other useful tools in the field. This position offers you flexibility with your work hours and location. 

What you will be doing: 

• Support in the onboarding process of new clients including task/ticket management and collaborating with the development team 
• Assist Partner Success team with providing technical support to clients including troubleshooting technical issues raised by customers and QAing
• Management and follow up of client’s open tasks/tickets ensuring they have the relevant detail for the development and are complete in a timely manner
• Collaborate with the development team on client requests, issues and set up
• Participating in regular client meetings, collating client feedback, and ensuring requests are noted and actioned 
• Supporting client health checks and implementing actions where required 
• Owning general account management administration including maintenance of internal and client-facing documentation.

Does this sound like you? 

• Experience working in a customer-facing role
• Excellent communication (written and oral) and strong interpersonal skills 
• Prioritize effectively 
• Ability to identify potential issues before they arise
• Ability to read, write and speak with internal and external stakeholders in a highly professional manner
• Experience with Google Suite (Docs, Sheets, Slides etc.)
• Keen attention to detail, organization, and ability to drive projects to completion
• Experience in working independently as well as part of a team in an energetic environment

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.