Publisher Operations Manager

Role

The Publisher Operations team at TripleLift is the center of excellence and the owner of publisher-side integrations. The Publisher Operations Manager will be primarily responsible for onboarding TripleLift's publishers, providing support to our Publisher Client Services and Publisher Development teams, and collaborating with our Yield team to analyze integrations and develop strategies to enhance publisher performance.

Your daily activities will include, but are not limited to: onboarding publishers' inventory, making decisions on the most impactful publisher setups and providing consultative solutions, running reports and analyzing data to ensure integrations have launched successfully, liaising with clients to initiate integrations and resolve technical issues, and providing support to Publisher Client Services via an internal ticketing system.

Responsibilities 

• Consult and direct clients on integration best practises;
• Own the integration process across new and existing publishers to ensure consistent success and adoption of best practices.
• Onboard publisher inventory and activate them for TripleLift’s various advertising formats using  TripleLift's internal tools.
• Manage your workload within the CRM system Salesforce utilizing Salesforce Cases.
• Manage and ensure success of publisher integration - monitor performance, launch new accounts, make optimization suggestions, set up reports, etc.
• Troubleshoot integration issues and escalated to senior team members and engineering where applicable.
• Launch experiments in conjunction with our Yield Team and publisher clientele to advance monetization strategies and techniques;
• Using knowledge of HTML and CSS, resolve publisher placement render issues;
• Support the Publisher Development team by consulting publishers on integration suggestions during the pre-sales process

Qualifications 

• Ad Trafficking experience with knowledge of Google Ad Manager and Google Publisher Tag technologies;
• Experience working for or with a digital publisher;
• Strong customer service and interpersonal skills;
• Extremely strong and demonstrable work ethic;
• Ability to work individually and collaboratively to drive business forward;
• Excellent administrative skills and attention to detail;
• Ability to work quickly and independently with minimal oversight;
• Ability to work under pressure and multitask in a fast-paced start-up environment;
• Ability to accept feedback and constructive critique positively;
• Strives for continued learning opportunities;

Additional & Desirable skills:

• Experience of managing cases within Salesforce
• Experience with HTML, CSS, JS, SQL, testing and debugging (Postman) and browser Dev Tools
• Experience of managing and resolving discrepancies 

Education Requirement

Bachelor’s degree in Business, Marketing or Communications or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement

Minimum 2 years of working experience for a publisher / Ad Tech company.