Publishing Relations Executive

Publishing Relations Executive

Do you have Customer Service Experience?

Do you enjoy being part of team that collaborates to deliver cutting-edge content?

About Our Team: The Content & Data Sourcing (CDS) team is responsible for the acquisition and licensing strategy of third-party content across a wide range of Elsevier products. We manage relationships with over 15,000 content partners, encompassing various content types (e.g., books, journals, standards, funding data, patents) and data elements (e.g., abstracts, keywords, references). Our objective is to ensure compliance when accessing and reusing content to support strategic and monetizable innovation. The CDS team ensures the successful onboarding of new sources and content providers, securing rights and permissions, and establishing effective content delivery methods.

About The Role:

The Publishing Relations Executive plays a crucial role in executing operational activities related to the onboarding of third-party content and maintaining these Content Partner accounts in our databases. You will uphold Elsevier's best practices for the use and display of third-party content, safeguarding both Elsevier's reputation and the intellectual property of our partners. Additionally, you will enhance customer experience (CX) by proactively addressing pain points related to content ingestion and indexation processes. We are seeking a self-organized, results-driven, proactive, and customer-centric individual with strong relationship-building skills and business acumen. You will ensure that operational activities are carried out smoothly while meeting necessary quality standards and timelines.

As a team player with excellent collaboration and communication skills, you will be based in Chennai and report to the Team Manager – Publishing Relations Management.

Responsibilities:

• Maintain trusted relationships with content partners by supporting the critical operational activities in the onboarding and post onboarding workflows.

• Act as a gatekeeper, ensuring Elsevier's best practices for the use and display of third-party content, safeguarding Elsevier's reputation and content partners' intellectual property.

• Deliver a smooth, unfragmented, and consistent customer experience across all touchpoints and various stages of the Content lifecycle.

• Execute initiatives supporting content growth through faster onboarding and ongoing source maintenance.

• Facilitate new content delivery setups and manage transitions in content delivery platforms and formats to ensure speed and completeness.

• Support the lifecycle of the licensing process, including renewal activities for selected content partners.

Requirements:

• Publishing Knowledge: Familiar with publishing processes and best practices.

• Customer experience (CX) enthusiast with a devotion to providing high-quality service.

• Competent in the use of Windows applications including the MS Office suite of programs.

• Data Literate: Possesses strong analytical and reasoning skills.

• Salesforce Proficiency: Experience with Salesforce is a plus.

• Bachelor’s degree in any discipline

• 3+ years of proven corporate experience, preferably in an international matrix organization

• Lots of energy, enthusiasm, and a passion for customer experience and continuous improvements.

• Excellent verbal and written English communication skills.A

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Comprehensive Health Insurance: Covers you, your immediate family, and parents.

● Enhanced Health Insurance Options: Competitive rates negotiated by the company.

● Group Life Insurance: Ensuring financial security for your loved ones.

● Group Accident Insurance: Extra protection for accidental death and permanent disablement.

● Flexible Working Arrangement: Achieve a harmonious work-life balance.

● Employee Assistance Program: Access support for personal and work-related challenges.

● Medical Screening: Your well-being is a top priority.

● Modern Family Benefits: Maternity, paternity, and adoption support.

● Long-Service Awards: Recognizing dedication and commitment.

● New Baby Gift: Celebrating the joy of parenthood.

● Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.

● Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.

● Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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