Publishing Support Specialist

Company Description

Before TuneCore, artists needed a label to sell their music online. In 2006, we changed the game by partnering with digital stores and streaming platforms to enable any musician to sell their songs worldwide while keeping 100% of their sales revenue. Today, TuneCore is the leading music distribution service for independent artists worldwide. Headquarterd in Brooklyn, NY, TuneCore is owned by Paris based, global digital music company Believe. A member of the 'Next 40' index, Believe is the first IPO of a 'unicorn' on Euronext Paris. The company raised €300 million when it went public on June 10, 2021 and is now actively investing in the continued growth of the business.

We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company who cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. Innovation keeps us working hard for our artists and collaboration drives the way we work, as well as the way we approach our company’s social responsibility.

Join TuneCore as we embark on the next phase of innovation in the music industry. Lead the team that will bridge creators’ unmet and evolving needs by building the tools and services that they can’t live without and make their lives better.

Job Description

Salary: $42-45k

The Publishing Support Specialist, reporting to the Senior Manager, Writer/Publisher
Relations, will work directly with TuneCore Publishing artists and songwriters to help
them distribute their music online, submit songs for publishing administration, answer
royalty questions, investigate copyright infringement claims and resolve general queries
related to publishing administration. This role will be responsible for providing client
support in a customer facing capacity but also working collaboratively across
departments to perform various administrative and operational tasks to ensure world
class service is upheld and value maximized for each client. In addition to client support,
responsibilities may include creative contributions to playlisting, taste making and
otherwise noting of significant client works, as well as data consolidation and
optimization.

They will work collaboratively with the augmented Publishing Rights Team, Copyright
Administration Team, Artist Support Team, Content Review & Rights Administration
Team and TuneCore’s Staff Attorneys.

The ideal candidate has an intermediate understanding of publishing administration,
copyright laws and a basic understanding of mechanical licensing, and other common
music licenses. They also have exceptional written communication and organizational
skills.

Specific Duties:

• Answer emails and phone calls to help clients distribute their music, submit songs for administration and manage their publishing rights, as well as utilize other TuneCore services.
• Efficiently execute the flow of day-to-day operations, prioritize workload, and handle client tickets promptly, ensuring that CSAT and SLA targets are maintained.
• Educate and assist clients with song submissions, ensuring accurate data and splits are submitted and validated.
• Resolve issues and questions TuneCore Publishing clients have about TuneCore products and services.
• Provide reporting on client and product issues when they arise.
• Respond to basic questions about copyright/IP from clients.
• Provide publishing client account management; auditing song submissions and registrations ensuring clients are maximizing their catalogue value.
• Support publishing client acquisition and upsell initiatives identifying leads for client and asset acquisition.
• Assist with both one-to-one and one-to-many upsell functions either leading or supporting the events.
• Providing support to copyright and income tracking teams to ensure clients are being accurately paid and submitting songs for administration.
• In conjunction with AI software, listen, curate and tag incoming music submissions for TuneCore Sync.
• Work cross-functionally to resolve copyright and ownership disputes.
• Contribute to a team environment that encourages accountability, high standards and optimization.
• Perform other duties as assigned by management.

Qualifications

• 1+ years of prior experience working at a publishing company or royalty collection society preferred.
• 1-2 years of general customer-facing experience in a technical or entertainment industry environment.
• Experience working with creatives preferred.

Education:

• BA/BS preferred.

Knowledge/Certifications:

• Excellent communications skills: written, verbal and interpersonal.
• Strong problem-solving and decision-making skills.
• Intermediate understanding of copyright/IP in a high- tech environment
• Proactive, energetic attitude with a desire to work in a results-oriented and deadline-driven environment.
• Familiarity with Jira or other issue-tracking software.

Equipment Operations:

• Experience with Zendesk or equivalent customer service software (HubSpot, Salesforce, etc.)
• Experience with Jira or equivalent issue tracking software
• Experience with society public repertory research
• Proficient in Google Docs and Microsoft Office
• Exceptional communications skills: written, verbal and interpersonal.
• Strong problem-solving and decision-making skills.
• Intermediate understanding of copyright/IP in a high-tech environment
• Proactive, energetic attitude with a desire to work in a results-oriented and deadline-driven environment.

Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Relations with Others:

• Content Operations and Legal
• Customer Care
• Artist & Partner Relations
• Fraud Prevention
• Finance
• Product
• Publishing Administration
• Technology

Additional Information

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving.

We join with our parent company, Believe in supporting the company’s Ambassadors program, made up of TuneCore team members stepping outside their roles to bring the company together on issues they care about, both local and global. These TuneCore ambassadors work towards the goals of communicating best practices, proposing and leading concrete initiatives and actions.

Key initiatives and programs include:

• Believe for People, focused on diversity and equality for all people and working towards a more inclusive workplace
• Believe for Parity, whose goals are true equality between women and men in the workplace and to fight against discrimination
• Believe for Planet, which operates as an internal think tank on environmental issues. Their mission is to limit the carbon footprint and any environmentally negative impact of the company and its employees

With equality in mind, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research for a groundbreaking study on the underrepresentation of female creators in the music industry. The study, BE THE CHANGE: Women Making Music 2021, sheds light on the challenges and experiences of women and uncovers why there is a wide disparity between male and female creators. 2021 was the inaugural year for the report and it will be updated annually. Our intent for this study is to inspire meaningful change in the industry.

Recognition and Awards:

• A2iM’s 2021 Libera Awards, recognizing the best in independent music: TuneCore earned a nomination for “Independent Champion”
• Billboard 2021 International Power Players List: Andreea Gleeson, TuneCore CRO (now CEO)
• Billboard 2021 Indie Power Players List: Andreea Gleeson, TuneCore CRO (now CEO) and Matt Barrington, TuneCore COO

Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Chrismas and New Years – every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first.
• 401k match – an investment in your future.
• Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
• Hybrid Work – when our employees return to the office post COVID they will have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
• Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and pracively invest in our people.
• Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).
• Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.