Purchases Operations Associate - AZ

Duties and Responsibilities

1. Interprets, researches and processes foundational client requests on our mutual fund and brokerage platforms. (brokerage transactions limited to settlement fund buy/sell and in-kind transfer). Consistently follows policies and procedures for completing work while independently utilizing systems and resources effectively. Exhibits a sense of urgency and accountability for the client experience. Attend trainings and proactively seek opportunities to develop (lean management knowledge).

2. Demonstrates logical, systematic approach to problem solving. Collaborates with peers and business partners to continually enhance the client experience. Leverages online resources and past experience to independently meet challenges and provide viable alternative solutions as needed. Leverages appropriate delegates, crew resources (i.e. Crew Champion) to seek accommodations.

3. Demonstrates proficiency in all brokerage and mutual fund functions designated under respective training path. Maintains balance between quality and productivity to meet department standard. Participates in conversations around individual and team targets during huddle board conversations, and consistently updates goals in a timely fashion. Actively suggests enhancements to processes (i.e. standard work).

4. Communicates both verbally and in written format with clients to clarify incomplete or invalid paperwork. Incorporates the six Client Relationship Management (CRM) skills into internal and external client interactions. Complies with all FINRA, SEC, and Vanguard internal policies regarding client contact.

5. Prioritizes work and provides flexibility to support business needs. General awareness of the current business environment. Demonstrates an interest in the financial markets and brokerage environment. Understands Vanguard products including, but not limited to, fund minimums, additional purchase limits, and closed funds.

6. Identifies workflow-related issues, trends, and makes recommendations for improvement to management. Actively participates in lean management culture (i.e. huddles, problem solving, staff meeting, and trainings). Adheres to standard work/workflows, vocalizes opportunities to improve upon it.

7. Maintains effective work relationships by handling peer and management interactions in a positive and cooperative manner. Keeps supervisor informed of issues impacting the team.

8. Updates personal plan with comprehension of lean management tools, seeks to learn more about the methodology outside of your role. Adheres to and appropriately manages Aspect schedule, develops understanding of the impact to clients and the business.

9. Participates in special projects and performs other duties as assigned.

Qualifications

• Undergraduate degree or equivalent combination of training and experience.
• Minimum of two years general experience and one year industry/technology.
• Demonstrated client relationship management experience.
• Strong problem resolution and time management skills.
• Outstanding positive attitude with ability and willingness to effectively work within a team environment.
• Demonstrated ability to work in a high volume situation with time constraints and to adapt within a fluid work environment.
• Ability to prioritize and handle multiple tasks in a rapidly changing brokerage environment.
• Working knowledge of Microsoft Office and PCs.
• Embraces a culture of recognition.

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.