QA Coordinator

The QA Coordinator will assist in providing access to services provided at the hospital and/or clinic. The QA Coordinator is knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is responsible for identifying and reporting on quality trends, identification of root causes, providing process improvements, and recommendations for staff education and training, making corrections, documenting results and communicating feedback with staff, managers and trainers. The QA Coordinator has a strong working knowledge of federal, state and regulatory agency requirements and insurance contract requirements. This individual is responsible for the provision of orientation and ongoing education to Corporate Revenue Cycle staff responsible for registration. This position does not provide patient care, but may be performed in a patient care area. QA Coordinator is the nucleus of accurate patient information. Therefore, QA Coordinator must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. Critical and analytical thinking skills required.

Education & Experience:

• High School diploma or equivalent required.
• Ability to type, spell, write or print legibly with general knowledge of personal computers required.
• Strong interpersonal communication, documentation and customer service skills required.
• 3-5 years of Hospital admissions or equivalent experience required.
• Other hospital or physician office or equivalent experience required.
• Medical terminology preferred.
• Knowledge of health care insurance and managed care required.
• Demonstrate ability to perform in the Emergency Room, Bed Control, and Pre- Registration.
• Extensive insurance knowledge as is related to reimbursement from assigned payers.

Licensure and/or Certification: • CPR-Heartsaver required within 30 days of employment

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.