QA Director

Ready to be a Titan?
As the head of Quality Assurance, you will be part of the Engineering leadership team at ServiceTitan responsible for transforming the engineering organization and delivering product excellence while we scale. This role will make an immediate impact on the future of how we develop, test and deliver software as we grow our business. We are looking for a Director who can lead us through a "shift left" journey toward Holistic Quality Ownership while maintaining the level of service quality that our customers deserve along the way.
Our leaders must be results focused, proactive and thoughtful who support their teams, encourage growth, and drive accountability toward the best customer outcomes. We desire leaders who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity.
What You'll Do:
Lead the transformation of the engineering organization to progressive proactive quality development. We seek a leader who can influence the right changes in product and engineering so we build quality into our product.
Design and execute delivery of milestones, changes in process, introduction of new tools/technologies, and education of the broader organization on how to build a mindset of quality ownership beyond just the boundaries of R&D.
Create teams of technically focused engineers who understand the deep challenges of testing large scale distributed systems, data management and movement, data lakes, "ility" testing especially performance testing, and who can guide engineers to deliver testable code.
Manage a team of quality professionals - i.e. own their processes, priorities, and long-term goals of the Quality Assurance organization.
Drive organization improvements while working with other Directors and Engineering Managers
Work closely with ST Leadership Team to make sure your goals are aligned with company goals
Empower your teams to improve their performance, the quality of their work; focus on outcomes
Work closely with Recruiting - to staff a world class technically oriented quality team; in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (testing, phone and onsite interviews)
Communicate effectively with developers, product managers, designers, customers, and partners (support, success, revenue, etc)
To be successful in this role, you'll need:

• 12+ years of experience in Software Development and/or Software Quality Assurance
• 6+ years of experience in managing medium to large software development teams
• 4+ years of experience in a senior engineering role - driving vision and strategy
• Deep understanding of software development and the application of Agile Test Quadrants
• Hands-on experience with a variety of automation systems (ex. Cypress, K6), coding, and coverage mapping
• Ability to orchestrate comprehensive "ility" testing particularly focused on scalability, performance, stress, load and security.
• Experience leading teams through change, especially toward automation and defect prevention
• Strong communication and technical writing skills
• B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field

Ideal candidates will be familiar with the following:

• Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)
• HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus
• Git, unit testing, debugging, profiling, performance monitoring
• Experience with Cloud Store and Database ( e.g. Azure Data Lake, S3, Azure Synapse, Snowflake, Redshift, Vertica)
• Experience with Infrastructure automation technologies like Docker and Kubernetes.
• Strong understanding of distributed systems and Restful APIs.
• Experience with Source Control, Unit testing, Debugging, Monitoring and Alerting and other tools that are typically used by developers on Microsoft technology stack.

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.