QA Engineer, Automational Specialist

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

What You'll Do:

• Create and iterate test cases to ensure world-class quality for our customers 
• Ensure new features and functionality are addressed in test cases and documentation
• Collaborate with various internal stakeholders
• Writing Java code for automation tool / framework development to add new features to internal automation framework
• Writing test cases to test the various features of the product
• Author and maintain test-related documentation
• Automating test cases using our existing automation framework
• Report Bugs in JIRA to report test failures and bring it to closure
• Develop performance and load testing tests, along with both black-box and white-box testing, and API-level testing.   
• Coordinate execution and planning testing of Aisera products and services
• Work in an agile development environment

What You’ll Need:

• Bachelor’s Degree in Computer Science or Computer Engineering or Electrical Engineering
• 3-5 Years experience in automation testing using Java and testing framework like Selenium and TestNG
• Strong programming skills
• 1-3 years of experience in Java (other languages a plus)
• Expertise with tools development
• Prior experience managing people is a plus
• Good experience in using one or more public cloud environments (AWS, Azure, Google Cloud, etc.)
• Documentation expertise within Jira
• Sharp attention quality in any aspect
• Be responsible over projects quality we deliver
• Strong verbal and written communication skills (English)
• Motivated team player who helps drive the team and QA processes forward

Benefits of Aisera

Fun place to work

Demanding job

Great team

Great opportunity

Aisera Benefits

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

401(k) plan

Stock Options

Employment Assistance Program