QA Manager (Automation)

About Banyan :
Banyan was founded on one simple but powerful vision — to help successful software businesses continue thriving long into the future. With no need or desire to sell our businesses down the road, as well as support from a family of great software businesses from around the globe, Banyan is well equipped to preserve the foundation we are built on and fuel our operating partners' continued success.
In recent years, Banyan was named the #1 fastest growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base set up to preserve the legacy of founders.

About Goalline Solutions (boostCX):
The world’s leading brands use boostCX Platform to understand customer satisfaction at every level, identify areas for improvement, and take action to create customer experiences that differentiate them from competitors.
The boostCX survey engine is a multi-channel solution for gathering customer experience feedback throughout the customer journey. We help create fully customized, branded, multi-lingual surveys utilizing a variety of scoring methodologies. Our Performance Management tools help boost outcomes in multiple areas of focus. boostCX brings structure and meaning to customer experience data, so our clients can act with confidence, clarity, and consistency at every touchpoint.
With boostCX Insights, the combined power of machine and human learning goes to work analyzing text feedback to identify customer pain points and deliver valuable insights.
boostCX Social integrates social media reviews and comments into the customer experience portal providing a holistic view of both solicited and unsolicited customer feedback.
When our clients can't be there, boostCX Engagement services will stand in for their brand and deliver positive customer experiences across every channel, one interaction at a time.

Job Description

Expectations:

● Test management background with a proven history of success (5-7 years)
● Hands on experience of 4+ years on testing automation frameworks and tools
● Coordinating all testing activities during every stage of the test process
● Coordinating at all levels on testing strategies in line with best practices
● Manage software testing resources (Train, allocate and monitor productivity) from project initiation to post implementation review and in maintenance period
● Knowledge and experience with widely successful Agile techniques: User Stories, Acceptance Criteria, TTD, Continuous Testing, and Automated Testing
● To continuously improve, go above and beyond, and provide outcomes, empower, and enable the testing team.
● Experience with quality management systems (QMS).
● DevOps: Azure Boards and Wiki management experience will be an added advantage 
● Facilitate and execute the software change management process for the deployment of the applications into different Environments.
● Knowledge of various test levels and test types, Hands on experience with Performance testing and High analytical and technical capabilities
● Critical thinking skills, to help work through customer problems and production issues, as well as develop strategies for improving product quality.
● Oversees test activities as allocated and makes sure that everyone involved in the project has a solid understanding of how to incorporate test techniques and strategies across projects for better quality
● Coordination and leadership skills, investigating customer complaints and prepare / review test plans.
● Develop and implement comprehensive QA processes and procedures for our development projects
● Define QA standards and metrics for measuring product quality and performance
● Establish and enforce QA best practices across the organization.

Requirements:

● Lead and manage a team of QA engineers to ensure timely and effective testing of software applications
● Collaborate with cross-functional teams to identify and resolve quality issues
● Conduct regular audits and reviews of QA processes to ensure compliance with standards
● Provide guidance and training to team members on QA methodologies and tools
● Stay current with industry trends and best practices in QA and testing