QA Manager (Remote)

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Quality Assurance Manager leads the quality assurance team members responsible for a product, key domain, or set of services for a system - inclusive of product and systems design and testing, product quality strategy and test coverage, and product and systems support and maintenance. This role plays a critical role in establishing product quality metrics and in ensuring that team members, processes and resources are in place to provide value realization and ongoing support and improvement to products and systems.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Leads team members to complete quality assurance-related activities for products and systems; creates a high-performance culture driven by strategic objectives and goals of Patterson
• Develops team and individual goals and holds direct reports accountable for meeting performance standards and goals; measures staff performance and completes regular performance reviews and ranking
• Partners with other leaders in software engineering to ensure quality and timely planning and delivery of products and systems within domain
• Defines product quality strategy and establishes quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications, ensuring product quality throughout the software development lifecycle
• Provides input for annual budget development and financial management for the functional areas
• Works closely with stakeholders and business leadership to ensure understanding of quality practices and metrics and to discover product priorities and requirements
• Applies industry best practices for trends and technologies and their application within domain; partners with technical leaders to influence adoption of new technical techniques, processes and tools
• Oversee testing of new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications
• Drives highest level support for incoming incidents from end users to resolve application and software issues.
• For products under scope of regulatory quality management, ensures completion of quality related tasks within functional areas

Additional Functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Provides inputs for cross-functional technical strategies and for business case creation

• Facilitates completion of product software development lifecycle documentation and controls
• Provides regulatory approvals for quality management records for software medical device products
• Acts as process owner for designated processes within Quality Management System.

Required Qualifications

• Bachelor's in Computer Science, Information Systems, a related field or equivalent work experience
• 3+ years' experience leading teams and/or projects in the testing and maintenance of multi-tiered applications through all phases of software development life cycle
• Demonstrated ability to lead, communicate and work in a collaborative, cross-functional team environment
• Strong knowledge of current quality, automation and test coverage strategic concepts and understanding of how multiple development technologies, languages and platforms are used to build software products
• Ability to interpret customer and business needs to help build technical plans for capability and value delivery
• Experience with establishing automation teams and frameworks.
• Experience with software performance testing such as stress and load testing.
• Proven ability to establish and drive strategic and tactical initiatives while providing conflict resolution when necessary.
• Proven reporting, data analysis, data verification, and problem-solving abilities.

Preferred Qualifications

• Experience working in an Agile/Scrum environment that is team-oriented and collaborative
• Experience with corporate governance and developing business cases and return on investment analyses
• Experience leading international teams
• Experience with working on regulated software products.

Working Environment

• Office environment - either in Patterson facility or at home/remote location
• Patterson Dental is committed to supporting a robust remote work culture, with well-established virtual collaboration practices and equal opportunities for career advancement and professional growth, regardless of physical location.
• Travel to corporate sites is periodically required (Quarterly or so)
• Periodic on call rotations and available outside of normal business hours on evenings and weekends during critical production release or issue escalation periods

This role is eligible for hire in any of the following States: AK, AZ, CA, CO, CT, DE, DC, HI, ID, IL, KS, KY, ME, MA, MI, MN, MT, NE, NV, NH, NM, NY, OR, RI, SD, TX, UT, VT, WA, WV, WI

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program (Tuition Reimbursement).
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.