QA Project Manager

“One of Us”

Oh, you're interested in project management? Let's see if this role is for you! In this exhilarating role, you'll take the reins and own every aspect of your assigned client's projects, driving them to spectacular success. Get ready to dazzle as you organize epic Quarterly Partnership Reviews, proactively anticipating and exceeding client expectations at every turn. With your strategic prowess and boundless energy, you'll lead the charge towards greatness, devising improvement strategies, and optimizing every aspect of the project journey. Get ready to unleash your inner dynamo and embark on this thrilling journey to project triumph! Let’s read more.

Attitude

We need a Rockstar Project Manager! With a winning combination of hard work and honesty, they're ready to take on any challenge that comes their way. From mastering time management to embracing flexible hours, they're the epitome of self-sufficiency. But they're not just about the nitty-gritty details – they appreciate the bigger picture and are always ready to represent the company's interests with pride. They're as dedicated as they are fun-loving! Is this you? 

Requirements

Main Quest

Assume ownership of assigned project(s) and drive them to success.

Side Quest

• Lead engaging Quarterly Partnership Reviews, making meetings unforgettable.
• Anticipate client needs and go above and beyond to exceed expectations.
• Keep the communication flowing with timely updates and swift issue escalations.
• Get innovative with improvement strategies to keep projects on track.
• Propose new tools and equipment to take client satisfaction to the next level.
• Drive continuous improvement with valuable metrics and KPIs.
• Ensure harmony in test strategies and escalate issues to QA Managers when needed.
• Optimize Test Design to leave clients wanting more.
• Manage holiday approvals while keeping operations smooth.
• Keep staffing needs in check by proactively communicating with the Resource Manager.
• Lead your team to success and help them grow in their roles.
• Recognize outstanding team members during staff evaluations and appraisals.
• Deliver quotes and estimates that keep clients coming back for more.
• Track time and costs meticulously to keep projects on budget.
• Use feedback from CSAT Surveys to refine your approach.
• Maintain strict adherence to security procedures and policies.
• Lead by example by championing company policies and procedures.

Requirements

• Discuss scheduling updates with the Resource Manager and Project Management Team Lead, ensuring smooth coordination and effective planning.
• Drive staff development and contingency plans across team structures, fostering growth opportunities for all team members.
• Lead and guide QA Project Leads and Associate QA Leads on assigned clients and projects, fostering collaboration and teamwork.
• Measure and analyze project metrics to enhance team performance and efficiency, ensuring projects stay on track.
• Prepare and send spend reports, providing clear financial updates and addressing client inquiries with professionalism.
• Provide internal updates on client satisfaction and project status, keeping everyone informed and motivated.
• Resolve shortages, conflicts, or priority calls with the Resource Manager and Project Management Team Lead, promoting teamwork and problem-solving.
• Support commercial or management level discussions with clients, contributing to strategic decision-making and fostering strong client relationships.

Benefits

Bonus Features (What We Can Do For You)

• Medical Plan
• Vision Plan
• Employer Paid Life Insurance
• Employee Assistance Program
• 401K w/ Matching Contribution
• Paid Company Holidays
• Paid Time Off
• Paid Parental Leave
• Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [email protected].

We are a unique outsource partner with over 20 years experience providing award-winning QA Testing, Localization and Player Support services to entertain providers across the planet.