QA Specialist

TomFerry is the #1 coaching company in real estate. Our mission is to raise the standards by creating success. That means we are super-focused on supporting our members, employees and partners to set big goals and do whatever it takes to achieve them. Of course, we are there every step of the way.

The office lives on a high-energy culture that includes all departments working closely together to identify gaps and develop solutions together. After hitting a big goal you can find the entire office at a bowling alley, Dave & Busters or taking over an entire movie theater. We like to work hard and then celebrate!

Our people and culture are what makes the company so successful, which is why we only hire the best. If this sounds like the environment for you and you’re ready to make a big impact on a fast growing, already established #1 company, we’d love to meet you. Oh, and we’re super proud of our Best Places To Work In OC badge.

See videos of Tom here.

TomFerry is looking for a personable and motivated QA Specialist to join our CS Team. This person will contribute to the satisfaction, longevity and overall success of our clients in the real estate industry. 

The QA Specialist is also responsible for handling CSAT cases and client facing surveys and for handling customer issues/concerns, providing appropriate solutions and alternatives within the scope of QA Cases.

Responsibilities:

1. Email and call clients based on CSAT case status
2. Active listening to clients and participating in solutions.
3. Managing QA case load
4. Providing timely follow-up response to clients and team members with thorough documentation in provided systems.
5. Maintaining a 360 view of the client history
6. Attendance at daily meetings

The Ideal Candidate:

1. Knowledge of SalesForce
2. Articulate speaker and writer
3. Critical thinking
4. Follows process and procedure
5. Working with other teams to ensure a resolution
6. Detail oriented
7. Effective communicator
8. Empathetic
9. Solution oriented
10.  Patient
11.  Thoroughness vs speed
12.  Customer focused
13.  Ability to handle upset customers/good active listening
14. Conscientious
15.  Dedicated and Passionate about serving others

Experience:

This is an entry level position, but top candidates will have experience with providing clients with a five star customer experience and a track record of being a positive force in a team setting.

Why Work with Us

• Strong Values and Culture: Our mission is “Holding Professionals Accountable to Fulfill their Greatness” and that means we are super-focused on supporting our members, employees and partners to set big goals and do whatever it takes to achieve them. We are growth oriented and offer a positive, upbeat environment. We have been voted one of Orange County’s top workplaces six times!
• Competitive Benefits: Taking care of our team is important. We offer medical, dental, and vision insurance, a 401k with company match, paid holidays, 15+ days of PTO, paid parental leave, and everyone gets their birthday off.
• Hybrid Working*: Our teams typically meet in person Mon - Wed in our Orange County office and work remote the remainder of the days. This way, we get the best of both worlds - in person collaboration and work-from-home flexibility.
• Great Boss: Tom Ferry has been called the Tony Robbins of real estate. He’s a speaker, a business coach, a best-selling author, and one hell of a great guy to work for!

*We are currently working a hybrid schedule. We are in the office Mon - Wed and work remote Thu/Fri.. All employees must be located in commuting distance to our Dallas, TX or Orange County, CA office; applicants outside of this location will not be considered. The hybrid schedule is subject to change based on the needs of the company.​

Salary: $23/hr

TOM FERRY IS AN EEO Employer

TOM FERRY PARTICIPATES E-VERIFY.

All offers are contingent upon receiving acceptable results from a pre-employment background check and drug test.