QA Specialist

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

We have an exciting opportunity for a QA Specialist to join our team. The successful candidate is experienced in QA Effectiveness and Regulatory Compliance of customer interfacing employees and those performing administrative processes.

This is a terrific opportunity for individuals with an audit / testing background to leverage their current skills and to work/learn/interact with our Power Sports, RV and Marine matrix partners. The Quality Assurance Servicing Analyst is responsible for conducting monthly QA reviews of the Roadrunner loan servicing platform to ensure compliance with all Federal and State Regulations, Agency/Investor requirements and all internal and operating procedures with specific focus on Administration, Asset Recovery/Loss Mitigation, Collections, and Titles/Remarketing.

As a first line of defense, the Quality Assurance Specialist is responsible for reviewing/testing multiple areas of the business relative to Octane Lending’s Consumer retail portfolios. This person will be responsible for reviewing and evaluating processes at the transactional level, and testing against Octane’s credit risk policies, standards, and procedures. The analyst should be able to identify potential gaps in policies and procedures and escalate to appropriate team leadership for review and action. The incumbent will also collaborate with the Training and Quality Assurance Departmental leadership to ensure adequate load leveling is in place and that all departmental employees are cross trained in all processes.

Job Responsibilities:

• Work cohesively within a Risk Control Self-Assessment (RCSA) Servicing team, with the ability to excel both as an individual contributor and in a highly interactive team environment.
• Review business segments to ensure key processes are followed and what items conform to enterprise policies, standards, and procedures, as well as meeting any established regulatory guidelines.
• Perform QA reviews efficiently and accurately; reviews conducted within ACES auditing platform as well as Excel and/or Google suite.
• Provide consistent feedback to business units to ensure appropriate remediation.
• Communicate irregular trends and gaps with recommendations for process weakness to appropriate leadership.
• Develop and maintain effective working relationships with internal business partners.
• Work with management to continuously improve quality control oversight and effectiveness.
• Identify continuous improvement opportunities relative to QA efficiency and accuracy.
• Update assessment trackers and run any required reports.
• Assist QA Manager with ad hoc assessments and compliance requests when necessary.

Qualifications:

• High school diploma required
• 3+ years' experience in Quality Assurance/Quality Control (e.g., credit operations, testing and monitoring, or audit), preferably in financial services or similar industry.
• 3+ years' experience in the finance industry, preferably within the Servicing environment.
• Working knowledge of industry standards (e.g., policy/procedures, reporting, risk control self-assessments).
• Ability to independently problem solve in scenarios where a precedent does not exist.
• Ability to multitask, handle competing priorities, and follow through on commitments.
• Ability to support multiple assignments and stakeholders, self-prioritize workload and coordinate with teammates to ensure that deadlines are met.
• Must be able to effectively articulate viewpoints.
• Clear and concise communication skills. Detail-oriented, deadline driven, self-directed and organized.
• High level of personal integrity, with the ability to handle confidential and otherwise sensitive matters professionally and with the appropriate level of judgment and maturity.
• Demonstrated ability to work collaboratively and effectively with all levels of the organization.
• Proficient in Microsoft Office applications.
• Quality Control software is a plus.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

Disclaimer  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.