QA Specialist

Job Summary:

SUMMARY

Lockton Affinity, in Overland Park, Kansas is searching for a Quality Assurance Specialist to join our IT team. Information technology is seen as a major contributor to delivering exceptional business results. The QA Specialist position is a key contributor to enable our business vision. Lockton desires associates who want to be part of something bigger than themselves, who possess a positive attitude and who are tenacious about overcoming obstacles encountered.

You're expected to challenge the status quo and help steer the team towards innovative solutions. Our team is driven, passionate, creative, energetic, and fun. We love to challenge each other and ask hard questions, then figure out the answer and solve the problem together.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Completes functional testing of ecommerce websites and various software solutions and processes including testing of the application builds, including integration, functional, regression testing and performance tests.

• Manages issue triage process to track and resolve production issues

• Participates in requirements gathering and reviews the requirements for testability.

• Writes test plans, test procedures, and other test documents for the assigned software.

• Works within the context of a Scrum team to recreate issues and to resolve software quality issues that arise in day-to-day operations.

• Participate in deployment cycle by performing regression testing, logging issues, and supporting deployment activities.

• Provide help desk support for end users for a variety of systems.

• Support other systems as administrator backup.

• Provide consulting, training, reporting and technical support as needed for systems and services.

• Document procedures, policies and guidelines to support daily operational processes.

Requirements:

• 1-3 years relevant work experience required. Bachelor's Degree is a plus.
• Excellent communication skills required.
• Strong time management, initiative and interpersonal skills.
• Experience with Microsoft Office365 Suite including Advanced Excel, Advanced Word.
• Experience in planning and performing functional testing.
• Some off-shift support may be required.
• Experience within the insurance and brokerage industry is a plus.

OTHER SKILLS AND REQUIREMENTS:

• Provides exceptional customer service and adheres to departmental expectations.

• Promotes teamwork and communication between departments and work groups.

• Ability to learn new systems and concepts quickly, building a strong repertoire of business and technical knowledge.

• Maintains awareness of new system procedures, processes, software capabilities and other technological advances with potential impact to Lockton.

The preceding job description has been designed to indicate the general nature and level of work performed by Associates within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of Associates assigned to this job. Other duties may be assigned to meet business needs.