QA Specialist, Program Engagement

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com .
Role overview
The QA Specialist, Program Engagement is responsible for helping execute member communications strategies that drive awareness, positive perception, and continued engagement among the member families we serve. This role may be involved from customer implementation and onboarding through ongoing service delivery to ensure we're continuously reaching the right member, at the right time, with the right message, via the right channel. This role supports ROI for our customers by helping to deliver best-in-class member communications. The qualified candidate will be highly-organized individual with a keen attention to detail - who works well in a fast-paced, cross-functional team environment, and someone who can adapt to change quickly.
A day in the life...

• Partner and collaborate with the program engagement team members, including print production manager, digital specialist, copywriters, designers and engagement specialists - to help execute member engagement campaigns (launch, ongoing awareness and custom) to support ACCD services engagement goals and objectives.

• Familiarize yourself with and become a subject matter expert on campaign and general awareness materials as they are developed in order to quickly and easily spot errors or opportunities for improvements, and partner with team members to address prior to production.
• Utilize communications and time management skills to consistently deliver QA reviews in a timely manner to maintain an effective and steady workflow.
• Stay up to date on consumer marketing and communications best practices, and ways they can be applied to our business; continually identify opportunities to improve processes and scale efforts

What we are looking for...

• Bachelor's degree in Business/Marketing/Communications preferred
• 1-3 years of experience in marketing services, QA, and/or production/project management role or similar
• Strong time management skills, including organizing, prioritizing and tracking all phases of a project; ability to manage multiple projects at once in a fast-paced environment
• Strong communication, analytical and copywriting skills; excellent attention to detail
• Creative thinker with the ability to solve problems, collaborate in a team environment and adapt to change quickly
• Comfortable analyzing data to make informed decisions

#LI-DR
We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov . You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.
Accolade