QC Analyst

Who you are:

As a QC Analyst, you will be responsible for reviewing and analyzing Hometap’s equity investment applications throughout the origination lifecycle – from sale to post-close –  to ensure our high quality standards continue to be met or exceeded.  You will be asked to assess quality and compliance across sales, processing, underwriting, funding, and servicing.  

You’re a great fit if you bring a few years of auditing experience, along with expertise performing call audits. You thrive when you’re analyzing, researching, and solving audit defects with an efficient and collaborative approach. You’re someone who loves to roll up their sleeves, reporting on trends, and working with a team to improve quality and efficiency and reduce error rates.

What you'll do:

• Perform investment level QC audits across the Hometap organization, including sales, processing, underwriting, signing and funding, and servicing
• Assist in creating, maintaining, and monitoring audit checklists across multiple lines of business
• Complete call quality assessments for both sales and investment support (servicing) teams
• Review investment documentation such as appraisal reports, title documents, credit reports, credit documents, income, verifications, bank statements, tax returns, financial statements, closing documents, and disclosures, confirming that they meet Hometap’s exacting standards
• Ensure that all Hometap investments meet investor and regulatory policy and guidelines 
• Identify and report defect trends, escalating to departmental leaders as necessary, and cooperating with operations leadership to identify areas for process improvement to drive error reduction  
• Assist in reviewing all investor audit findings for completeness and accuracy as well as responding to exceptions and rebutting defects where applicable 
• Generate monthly reports that track current error rates against target thresholds, as well as other KPIs and KRIs requested
• Assist with deck creation for monthly reports to Stakeholders

What you bring:

• 2+ years of previous audit/QC experience in a mortgage environment
• Experience and comfort completing compliance call audits
• Proficient understanding of the methodology supporting internal audit process including risk assessments, planning, inherent risk, testing procedures, reporting, and audit workpaper files
• Organized and detail-oriented approach, with an ability to prioritize and work across multiple deadlines
• Excellent customer service mentality, with strong verbal and written communication skills
• CRCM designation a plus