Qualitative Project Manager

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

About the Role:

QQFS is seeking an experienced Project Manager to join our Qualitative Market Research team. The mission of the Qualitative Project Manager is to be a communication and relationship liaison between QQFS, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international market research specifically focused survey recruitment, and collaboration with all teams involved in the project. Experience in healthcare sector is an advantage.

Essential Duties and Responsibilities:

• Manage qualitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample. Complete project management of quantitative projects may be expected as well.
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qualitative interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
• Coordinate and lead project kick-off meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Provide regular updates and progress reports on recruitment status to meet client needs.
• Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

• Must have at least 1-2 years’ experience in market research project management, preferably in medical/healthcare field. Knowledge of Qualitative project management is an advantage.
• Communication – must be able to communicate with client and internal stakeholders effectively
• Problem solving skills: pro-activeness and client communication is key
• Must be able to multi-task
• Experience with planning project timelines
• Ability to project estimated fieldwork completion for revenue forecasting
• Ability to work independently as well as be a good team player.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc.
• Must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
• Must have exceptional written and verbal communication skills.
• Must have the ability to manage multiple research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Benefits

• Lucrative performance-related remuneration
• Regular advanced training
• Flexible home working
• Open corporate culture & strong team cohesion
• Company pension plan

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