Qualitative UX Researcher, Consumer Products

Reddit X focuses on bold bets and new features that pave the way for the future of Reddit, such as audio, chat, blockchain, and premium offerings. The new Reddit X team is committed to building experiences for Redditors that foster community, belonging, and empowerment.  Now’s your chance to join a world-class team and help us build a better future for online communities and the Internet as a whole.

As a qualitative or mixed-methods researcher in Reddit X, you will investigate user behavior and user needs using mixed-methods research methods such as usability testing, in-depth interviews, and surveys by designing and conducting foundational and evaluative research to guide executive decision-making. The ideal candidate will be able to combine their skills in behavioral research design, thematic analysis, and mental model mapping to drive product strategy and improve the user experience. 

• Prioritize and conduct research that varies in approach, scale, scope, timeframe and methodologies across multiple work streams, making sure to work on the right project at the right time.
• Investigate user behavior, needs, and motivations using empirical qualitative or mixed-methods research methods to improve user experience.
• Select and communicate the appropriate method or mix of data collection methods (ranging from usability testing, diary studies, semi-structured interviews, participatory workshops, surveys, and everything in between) to answer questions for product teams and our broader company. 
• Extract meaning from qualitative and survey data sets through appropriate analyses, including the creation and application of qualitative codebooks.
• Craft video summaries of interviews and experiences of users to illustrate findings with user voices.
• Build strong relationships as a strategic partner with Product, Design, Engineering, and Data Analytics, to identify high-impact work and ensure it lands within teams. Present research insights, regularly engage with partners and influence them to take action.
• Proactively communicate and share research findings with product teams, executives, and other audiences in compelling, actionable, and engaging ways.

• Masters or Ph.D. in Psychology, Behavioral Science, Human-Computer Interaction, Experimental Psychology, Sociology, Information Science, related fields, or equivalent experience.
• Understanding of strengths and shortcomings of different qualitative research methods, including when and how to apply them during each product phase.
• Detail-oriented and ability to work fairly independently on a variety of tasks.
• Strong interpersonal, organizational, written, and oral communication skills.
• Ability to work quickly to turn around high-quality research insights; can prioritize time between multiple projects, and be flexible, adapting to changing schedules and different projects.
• Experience working in ambiguity and complex cross-functional collaborations.

• Remote workforce
• Annual Personal & Professional development funds
• Comprehensive Health benefits
• Workspace benefits for your home office
• 401k Matching
• Family Planning Support
• Flexible Vacation (please use them!) & Monthly Global Wellness Days
• 4+ months paid Parental Leave  
• Paid Volunteer time off