Quality Analyst

Company Description

slice is India's best credit card challenger to pay bills, manage expenses and unlock rewards. Our members love us and swear by us. We're reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily. 

Job Description

Minimum one year of experience as a caller

Minimum one year of experience as a Quality Analyst

Required to have strong knowledge on - 

Call calibration

Quality parameters 

ZTP (zero tolerance policy) and red alert

Preparing reports (Daily, weekly & monthly)

One to one feed back

Desirable knowledge on -

Steps while auditing calls

Root call analysis 

First call resolution - FCR

Sandwich feedback

Floor briefing and call play session

Sharing observations

Minimum 4 languages need to be known

Qualifications

Candidates opting for this role in Operations requires at least a bachelor’s degree in any field.

Additional Information

Competitive salaries

Learning and upskilling opportunities

An extensive medical insurance that looks out for our employees